Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and unprofessional behavior.
Food Quality
The food quality is generally well-received, with many customers enjoying the burgers and ice cream, though there are complaints about portion sizes and incorrect orders.
Cleanliness
There are significant concerns regarding cleanliness, with reports of unsanitary conditions and pest issues affecting the dining experience.
Management Issues
Customers express dissatisfaction with management, particularly regarding responsiveness to complaints and overall service quality since new ownership.
Atmosphere
The atmosphere is described as pleasant and welcoming, making it a favored spot for families and friends, despite some operational issues.
JL
Joshua Le-May
2 days ago
5.0
New owners here are nice people! Fresh food and fast every time! We come here often for a quick bite and treat :)
SO
Sandra O'gramon
Nov 12, 2025
5.0
Fast place with good people and yummy food we love it at all
JL
Jennifer Lawrence
Nov 12, 2025
1.0
The worst staff person Hardik there ever is. Just went there with a coupon on my phone with the Dairy Queen app, and he was so disrespectful and doesn't know how to talk properly even a little bit. he said “THERE IS NO CODE HERE” and was ignoring what I was saying. He feel like Boss. Worst Management ever . Won't be visiting again.
DA
Dan Armitage
Nov 4, 2025
5.0
Order a 60th birthday cake for my wife it was ready & on time perfect and so,so good loved it.
RR
Rimsha R
Oct 26, 2025
1.0
The workers there were extremely unhelpful and rude, I have always thought being accommodative and kind to customers should be the top priority if that’s what ur looking for , THIS ISNT THE SPOT! Was treated extremely rudely and felt like I was being kicked out just for not understanding how an offer works . Instead of being accommodative the worker was being rude and impolite .
What are the operating hours of Dairy Queen Grill & Chill in Caledonia?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 10:30 PM.
Does Dairy Queen Grill & Chill have seating options?
Yes, there is both indoor and outdoor seating available, including high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant welcomes families and children. It is wheelchair accessible and offers high chairs.
Can I order food online or through a mobile app from this Dairy Queen location?
Yes, you can order online for pickup through their website or download the Dairy Queen app for exclusive deals and mobile ordering and rewards.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
Where is Dairy Queen Grill & Chill located?
It is located at 216 Argyle St S, Caledonia, ON N3W 1K8, Canada.
What nearby automotive services are available if I visit Dairy Queen Grill & Chill?
Nearby, you can find Caledonia Tire & Automotive for repairs and tires, Caledonia Auto Laundry for car washing and detailing, and Dennis Searles Chevrolet Limited for car sales and leasing.
Are there nearby health and wellness centers close to Dairy Queen Grill & Chill?
Yes, nearby options include Haldimand Medical Clinic, Injury Rehab Centre, Caledonia Smiles dental clinic, Caledonia X Ray & Ultrasound, and Caledonia Veterinary Clinic.
What local attractions or stores can I visit near Dairy Queen Grill & Chill in Caledonia?
After your meal, you might want to check out Grand River Gymmies Competitive gymnastics center, The Beer Store for beverages, Shoppers Drug Mart for pharmacy and convenience items, or Grand River Home Hardware for home improvement needs.