Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in Burlington, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
801 reviews
5 stars
370
4 stars
147
3 stars
78
2 stars
56
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Quality
Several reviews highlighted exceptional service from specific staff members, particularly Kinsey and Amy, who were praised for their attentiveness and friendliness.
Order Issues
Multiple customers reported problems with order accuracy and delays, especially with takeout and drive-through services.
Food Quality
While many customers enjoyed the food, there were some complaints about missing items and inconsistencies in meal preparation.
Atmosphere
The restaurant's cleanliness and ambiance received mixed reviews, with some noting issues like sticky tables and poor ventilation.
- RSRuchika Sareen3 days ago2.0There were small fruit flies all around our table that spoiled our eating experience! Not acceptable at a restaurant.
- HOHenry OliveiraDec 21, 20255.0Came for Dinner today. Was busy, service was wonderful. Family enjoyed it. First time at this location. We usually go across town but thought we would try this one. Great fresh food, very clean and well staffed. Happy Holidays.🎅🏻We will be back. Love the staff
- JBJoanne BreezeDec 20, 20255.0Kinsley was an absolute delight. My daughter and I popped in for an early lunch on Tuesday and everything was fantastic. Thank you Kinsley! You are adorable 😁
- TGTony GalisDec 19, 20255.0Just want to comment in the previous google review. I knew the lady would be the type to go on google and complain. I was car in front of her. She was honking and yelling like a crazy person. I waited a bit for my order but I could see that the store was very busy inside. People should be more kind and caring in these days. I never do reviews but thought I would on here and cancel the 1 star iI knew she would make. My food was delicious. Merry Christmas to the hard working staff at this location.❤️
- CSCathryn SpenceDec 19, 20251.0Waited in the drive through for 30 minutes! Was waiting behind another vehicle who was at the speaker for 10 minutes… he popped his head out and said no one had even come on to take his order. I shouted up to him that we should just drive up to the window. He placed his order and we waited for 15-20 minutes before he got his food. When I pulled up to the window the girl didn’t even acknowledge me, so I honked my horn to get her attention, she looked at me and walked away. I was obviously pretty furious, and being hungry wasn’t making it better. A very polite girl came and took my order finally but barely apologized for making me wait for over 30 minutes at that point. I said they should be offering people a discount for making them wait so long and she didn’t reply. If I wasn’t starving I wouldn’t have ordered anything, but I will 100 percent never return here for the absolute garbage service
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1220 Brant St. Unit 201, Burlington offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the operating hours of Swiss Chalet at 1220 Brant St. Unit 201, Burlington?
Swiss Chalet in Burlington is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Can I order delivery or takeout from Swiss Chalet Burlington - Brant Street?
Yes, you can order both delivery and takeout by visiting their website or using the Swiss Chalet mobile app, which also offers $5 off your first order over $40.
Does Swiss Chalet Burlington offer accommodations for dietary restrictions like vegetarian or gluten-friendly options?
Yes, Swiss Chalet provides a Nutrition & Allergy Guide online. They take precautions for allergens but cannot fully guarantee no cross contamination.
Is Swiss Chalet at 1220 Brant St. Unit 201 Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954, and this Burlington location is owned and operated by local Canadian franchisees.
Does the Swiss Chalet Burlington location have a Braille menu?
Yes, Swiss Chalet locations with dining rooms, including this one, provide a Braille menu for accessibility.
What payment methods are accepted at Swiss Chalet Burlington - Brant Street?
They accept debit cards, credit cards, and mobile NFC payments for your convenience.
What nearby restaurants can I visit before or after dining at Swiss Chalet Burlington?
Nearby dining options include Stacked Pancake & Breakfast House for brunch, Firehouse Subs for sandwiches, and Burger King for quick fast food choices.
Are there places near Swiss Chalet where I can grab a coffee or a smoothie?
Yes, close by are Tim Hortons for coffee and donuts, and Booster Juice for smoothies and juices, ideal spots for a drink before or after your meal.
What retail stores are near Swiss Chalet Burlington that I can visit during my trip?
You can visit Visions Electronics, Best Buy, and EB Games nearby for electronics and entertainment shopping.
Does Swiss Chalet Burlington provide online ordering and group ordering options?
Yes, you can order online or through the mobile app with options for curbside pickup, in-restaurant pickup, delivery, and group ordering.