Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burlington Subway® Restaurant at 2021 Plains Rd E/1035 Brant St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality varied significantly, with some praising friendly and attentive staff while others reported rude behavior and unprofessionalism.
Food Quality
Feedback on food quality was mixed; some customers enjoyed fresh and tasty subs, while others complained about poor preparation and hygiene issues.
Cleanliness
The restaurant was generally noted for cleanliness, although some reviews highlighted issues with dirty seating areas and restrooms.
Staff Attitude
Staff attitude received mixed reviews, with some customers appreciating friendly service while others reported negative interactions and unhelpful behavior.
Operational Issues
Several customers expressed frustration with operational issues, including incorrect orders, early closing times, and lack of available menu items.
SZ
S Love Z z
6 days ago
5.0
If i could give 10 star i would. RICK helped us this evening. RICk has excellent customer service and RICK made a delicious sandwich for my sons and i. RICk is kind sweet and just a great person. My son forgot his toy in the store as we hopped into the car and Rick ran outside to give it to us. Thank you Rick for excellent experience at subway. 😀
NN
Neena Nicholas
Feb 26, 2026
5.0
I would like to recognize Pankaj for the excellent service today. From the moment I walked in, she greeted customers with a genuine smile and a positive attitude that immediately made the experience pleasant.
She handled my order with care and wrapped the sandwich neatly and professionally. It is clear that she pays attention to detail and takes pride in her work.
Thank you, Pankaj, for maintaining such a high standard of customer service. It truly makes a difference.
JM
Jake's Real Estate Media
Feb 26, 2026
5.0
I had a great experience at this Subway location today. Pankaj welcomed everyone with such a warm smile and a genuinely positive attitude. You can really tell when someone takes pride in their work, and it makes the whole visit feel better.
She prepared my order carefully and wrapped the sandwich neatly and properly, which I truly appreciated. The attention to detail did not go unnoticed.
Thank you, Pankaj, for the excellent service. Keep up the great work.
RS
Rehman Safdar
Feb 22, 2026
1.0
On February 15, 2026, I accidentally placed an order for two tuna subs at this location for pickup. I immediately tried to call the store to cancel, but the phone call was disconnected on their end. I was confused and unsure what to do, and by the time I figured it out, the sandwiches had already been prepared.
Because I was too far away to pick them up, I contacted the store manager to request a refund, but was told no refund could be issued.
On February 22, 2026, we visited the store in person to resolve the issue. The only resolution offered was the same sandwiches that had been made a week earlier. They were not willing to remake them fresh. Offering week-old prepared food as a solution is unacceptable and not safe.
I understand that mistakes happen, and I accept responsibility for ordering at the wrong location. However, the lack of flexibility, poor phone handling, and refusal to provide a reasonable solution reflect very poor customer service.
I hope management reviews their policies and improves how situations like this are handled in the future.
ZZ
Zippy
Feb 13, 2026
5.0
Service was quick, food was prepared with care and staff were attentive
Restaurant was kept clean, including restrooms
Location has been recently updated
What is the address of the Subway restaurant in Burlington?
The Subway restaurant is located at 2021 Plains Rd E/1035 Brant St, Unit 11, Burlington, ON L7R 4X6, Canada.
What are the operating hours of the Subway on Plains Rd E/Brant St?
This Subway location is open Monday from 8:00 AM to 11:00 PM, Tuesday to Friday from 8:00 AM to 11:30 PM, Saturday from 9:00 AM to 11:30 PM, and Sunday from 9:00 AM to 11:00 PM.
What meal options are available at this Subway restaurant?
They serve breakfast, lunch, and dinner with a variety of sandwiches, wraps, salads, and cookies.
Does this Subway offer in-store and curbside pickup services?
Yes, this restaurant offers both in-store pickup and curbside pickup services for convenient ordering.
Can I order online or via app from this Subway location?
Yes, you can order quickly and easily using the Subway app or online through their restaurant menu website.
What payment methods are accepted at this Subway?
This Subway accepts American Express, Discover, Mastercard, and Visa credit cards.
Does this Subway have dine-in and catering options?
Yes, the restaurant serves dine-in customers and also provides catering services for events.
Are there other Subway locations near 2021 Plains Rd E/1035 Brant St?
Yes, there are several other Subway restaurants nearby, offering additional convenient options for sandwiches and meals.
What other dining options are near this Subway restaurant?
Nearby dining options include Tim Hortons for coffee and snacks, Topper's Pizza for Italian food, and Burritoz Fresh Mexican Grill for Tex-Mex cuisine.
What services or attractions are near Subway that customers might visit?
Close to Subway, there is Brant Dental Office for dental care, Kumon Math and Reading Centre for tutoring services, and La Mer Nail Bar for beauty treatments, providing convenient access to multiple services in one trip.
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