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Subway

3.9
(193 reviews)

Business Details

(905) 333-5521
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Burlington Subway® Restaurant at 2021 Plains Rd E/1035 Brant St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2021 Plains Rd E/1035 Brant St, Burlington, ON
L7R 4X6, Canada

Hours

Reviews

3.9
193 reviews
5 stars
103
4 stars
36
3 stars
16
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied significantly, with some praising friendly and attentive staff while others reported rude behavior and unprofessionalism.

Food Quality

Feedback on food quality was mixed; some customers enjoyed fresh and tasty subs, while others complained about poor preparation and hygiene issues.

Cleanliness

The restaurant was generally noted for cleanliness, although some reviews highlighted issues with dirty seating areas and restrooms.

Staff Attitude

Staff attitude received mixed reviews, with some customers appreciating friendly service while others reported negative interactions and unhelpful behavior.

Operational Issues

Several customers expressed frustration with operational issues, including incorrect orders, early closing times, and lack of available menu items.
  • SZ
    S Love Z z
    6 days ago
    5.0
    If i could give 10 star i would. RICK helped us this evening. RICk has excellent customer service and RICK made a delicious sandwich for my sons and i. RICk is kind sweet and just a great person. My son forgot his toy in the store as we hopped into the car and Rick ran outside to give it to us. Thank you Rick for excellent experience at subway. 😀
  • NN
    Neena Nicholas
    Feb 26, 2026
    5.0
    I would like to recognize Pankaj for the excellent service today. From the moment I walked in, she greeted customers with a genuine smile and a positive attitude that immediately made the experience pleasant. She handled my order with care and wrapped the sandwich neatly and professionally. It is clear that she pays attention to detail and takes pride in her work. Thank you, Pankaj, for maintaining such a high standard of customer service. It truly makes a difference.
  • JM
    Jake's Real Estate Media
    Feb 26, 2026
    5.0
    I had a great experience at this Subway location today. Pankaj welcomed everyone with such a warm smile and a genuinely positive attitude. You can really tell when someone takes pride in their work, and it makes the whole visit feel better. She prepared my order carefully and wrapped the sandwich neatly and properly, which I truly appreciated. The attention to detail did not go unnoticed. Thank you, Pankaj, for the excellent service. Keep up the great work.
  • RS
    Rehman Safdar
    Feb 22, 2026
    1.0
    On February 15, 2026, I accidentally placed an order for two tuna subs at this location for pickup. I immediately tried to call the store to cancel, but the phone call was disconnected on their end. I was confused and unsure what to do, and by the time I figured it out, the sandwiches had already been prepared. Because I was too far away to pick them up, I contacted the store manager to request a refund, but was told no refund could be issued. On February 22, 2026, we visited the store in person to resolve the issue. The only resolution offered was the same sandwiches that had been made a week earlier. They were not willing to remake them fresh. Offering week-old prepared food as a solution is unacceptable and not safe. I understand that mistakes happen, and I accept responsibility for ordering at the wrong location. However, the lack of flexibility, poor phone handling, and refusal to provide a reasonable solution reflect very poor customer service. I hope management reviews their policies and improves how situations like this are handled in the future.
  • ZZ
    Zippy
    Feb 13, 2026
    5.0
    Service was quick, food was prepared with care and staff were attentive Restaurant was kept clean, including restrooms Location has been recently updated

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Burlington?

The Subway restaurant is located at 2021 Plains Rd E/1035 Brant St, Unit 11, Burlington, ON L7R 4X6, Canada.

What are the operating hours of the Subway on Plains Rd E/Brant St?

This Subway location is open Monday from 8:00 AM to 11:00 PM, Tuesday to Friday from 8:00 AM to 11:30 PM, Saturday from 9:00 AM to 11:30 PM, and Sunday from 9:00 AM to 11:00 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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