Subway

3.9
182 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Burlington Subway® Restaurant at 2021 Plains Rd E/1035 Brant St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2021 Plains Rd E/1035 Brant St, Burlington, ON
L7R 4X6, Canada

Hours

Reviews

3.9
182 reviews
5 stars
93
4 stars
36
3 stars
17
2 stars
7
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service from employees like Rick and Pankaj, others reported rude and unprofessional treatment.

Food Quality

Several customers expressed dissatisfaction with food quality, citing issues like incorrect orders, poor preparation, and even food safety concerns such as hair in food.

Cleanliness

The cleanliness of the restaurant received mixed reviews; some noted it was clean and well-maintained, while others reported dirty conditions and unkempt dining areas.

Management Issues

There are complaints regarding management practices, including staff treatment and operational decisions like closing early and charging tips without consent.

Overall Experience

While some customers had positive experiences and enjoyed their meals, many expressed frustration with service inconsistencies and vowed not to return.
  • KK
    Karbon
    Oct 31, 2025
    5.0
    Served by Rick . Very friendly and served us some great tasting food! Will be back!
  • KA
    Kassem Alhajji
    Oct 9, 2025
    1.0
    I would like to submit this report regarding one of the workers in your restaurant in the Burlington branch, because of her disrespectful treatment of customers. During my visit to the restaurant, I noticed that the said worker showed inappropriate behavior while dealing, and spoke in an unprofessional and unprofessional manner, which gave a negative impression of the place and customer service. I appreciate the efforts of the distinguished Subway team in maintaining the quality of service and the reputation of the restaurant, so I submit this report in the hope that you will take the appropriate measures to ensure the continuation of a respectable work environment and customer service befitting the name of Subw
  • YY
    Yu Yi
    Oct 8, 2025
    5.0
    Rick was getting amazing
  • AS
    amr sabbah
    Oct 8, 2025
    5.0
    Rick was amazing
  • HM
    Honour Louise Meredith
    Sep 25, 2025
    1.0
    Incredibly bad food, appearance is so off and sloppy. Customer Service doesn't exist and when you order they don't listen. When you correct them or stop them from putting something on your sub that you DON'T want, they get angry at you. This subway location needs serious help and fast.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Burlington?

The Subway restaurant is located at 2021 Plains Rd E/1035 Brant St, Unit 11, Burlington, ON L7R 4X6, Canada.

What are the operating hours of the Subway on Plains Rd E/Brant St?

This Subway location is open Monday from 8:00 AM to 11:00 PM, Tuesday to Friday from 8:00 AM to 11:30 PM, Saturday from 9:00 AM to 11:30 PM, and Sunday from 9:00 AM to 11:00 PM.