Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude behavior and poor service experiences.
Food Quality
Many customers expressed disappointment with food quality, particularly regarding portion sizes and the amount of toppings in ice cream products.
Cleanliness
The cleanliness of the restaurant received mixed reviews, with some customers noting it was clean while others mentioned dirty bathrooms.
Value for Money
Several reviews highlighted concerns about high prices relative to portion sizes and quality, leading to perceptions of poor value.
AS
Andrew Smith
Jan 2, 2026
5.0
Unreal ice cream and food
EA
Ehsan Ali
Dec 24, 2025
5.0
عدهم حلى عالمي بنانا سبلت
PP
PJ
Oct 28, 2025
5.0
Really nice people there, very fast food. Not crowded at all. Enough parking spots available. All in all a nice experience
TT
Tabs
Oct 26, 2025
5.0
Always amazing.
CC
Chloe
Sep 20, 2025
2.0
In my most recent visit here, I ordered 2 6 piece chicken strip meals with fries, and a cheeseburger. I ordered at the drive-thru.
Both chicken strip meals were disappointing in terms of portioning. The chicken was a great portion but there were barely any fries inside both boxes. For almost $14 per chicken strip meal, the value for the price was not good.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQCakes®.
What are the operating hours for Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have a drive-thru?
Yes, this location offers a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it is family-friendly and welcomes children with amenities such as high chairs and booster seats.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, there is both indoor seating and outdoor seating available for customers.
Where is Dairy Queen Grill & Chill located?
It is located at 3131 Appleby Line, Burlington, ON, L7M 0V7, Canada.
Can I order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online via their website or download the Dairy Queen app for exclusive deals and mobile ordering.
Are restrooms available at Dairy Queen Grill & Chill?
Yes, restrooms are available for customer use.
What nearby eateries can I visit along with Dairy Queen Grill & Chill?
Nearby you can find Oven 360 (pizza), Thai Express Appleby Line (Thai cuisine), Guac Mexi Grill (Mexican/Tex-Mex), Rudy (burger restaurant), and Panago Pizza.
What are some nearby services or stores that customers might visit along with Dairy Queen Grill & Chill?
Customers can visit Wayfair Outlet for home goods, Simplee Financial and CIBC for banking, Alessandro's NO FRILLS for groceries, and Marshalls or DSW Designer Show Warehouse for retail shopping.
Are there nearby beauty or wellness services close to Dairy Queen Grill & Chill?
Yes, nearby are Salon Voli (hair and beauty salon), Burlington Nail Bar, Vixen Nails & Spa, Great Clips (hair salon), Teeth R Us Dental Centre, and Smile Centre Dental for dental care.