Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
It is common in Western culture to always rely on the ‘Chipotle’ and Chick-Fil-A restaurants for instant hunger gratification, hence why it’s called ‘fast’ food for a reason. But after last night, I completely take back not only my visit to Chick-Fil-A, but also this particular location I’m writing this review about. I’ve been to this location roughly 4 times, with the fourth time having been delivered via the UberEats app. After eating my chipotle bowl, I waited roughly less than 5 hours until my stomach began rumbling. I won’t get into the details, but long story short, this place totally did not satisfy what was to come with the aftermath of eating what I thought was a delicious meal. I totally get the hype, a Chipotle restaurant being super close to Chick-Fil-A, but I instantly regretted my visit and will never come back here again. Also, the staff are awkward people, and they serve beer which is great, but it’s totally going to uppercut the already expensive costs of the meals they serve there, probably making it not worth it at all. One star is only given because the lettuce and sour cream mix well together.
WL
Wesley Lyon
Jan 1, 2026
2.0
Food is great but the service is unfortunately lacking 😓. I called because my tacos were missing meat entirely in them, all good, things happen. When I called they asked for my name and went to look for my order. After waiting on hold for around 5 minutes they hung up. Called back and asked them why they hung up. They said “we hung up because we could not find your order, you must have ordered from a different location”. You can check your recorded call logs and listen for yourself, I was honestly baffled. I told them fine I will just come in. Once I came in problem solved in 2 minutes.
No part of this was a huge deal for me except for the fact that they hung up on purpose with zero communication of what was wrong on their end… It just defies understanding… I will probably will not be back for a while after this which is unfortunate because I do like the food.
AA
Aindri
Dec 19, 2025
5.0
I had a very enjoyable experience at this location and was impressed with both the food and the service. The meal was well prepared, flavorful, and clearly made with care. Everything tasted fresh, and the portions were generous, making the pricing feel reasonable for the quality provided.
The staff was welcoming, attentive, and professional throughout my visit. They were patient, helpful, and made sure everything was handled smoothly. Management also appeared organized and approachable, which contributed to a positive and comfortable atmosphere.
Overall, this restaurant does a great job of delivering a consistent and satisfying experience. It’s clear that effort is put into both food quality and customer service. I would happily return and recommend this location to anyone looking for a reliable and enjoyable meal
AW
Ash W
Dec 15, 2025
1.0
This was one of the worst restaurant experiences I’ve had. The meat was extremely dry and clearly overcooked, yet the prices are outrageously high for the quality you receive. Paying this much for food that tastes old and poorly prepared is unacceptable.
What made the situation worse was the service and management. The staff was rude and dismissive, and when I asked for the manager’s name so I could file a complaint with corporate, they refused to give it to me, which is completely unprofessional. Management behavior like this makes it clear they don’t care about customer experience or accountability.
This location feels like it’s cutting corners and overcharging customers, and the way complaints are handled raises serious concerns. Chipotle needs to investigate this restaurant because customers are being taken advantage of. I will not be returning
SS
Sanjeet Saini
Dec 11, 2025
5.0
⸻
I initially had doubts about visiting this location because many of the online reviews painted a negative picture. Before going, I spent some time reading through the comments, and honestly, they made me hesitate. But after visiting in person, my experience was completely different—in the best way possible.
From the moment I arrived, the staff were warm, polite, and attentive. They greeted me right away and made me feel welcome, which already set a positive tone. The portion sizes were surprisingly generous, definitely worth the price, and the food was fresh and well-prepared. It’s clear that the team here takes pride in what they serve.
I was also impressed by how clean and organized the entire area was. Tables were spotless, the atmosphere was comfortable, and everything seemed well-maintained. It felt like the kind of place where the employees genuinely care about the customers’ experience.
After seeing it for myself, I feel like many of the negative reviews might not reflect the current service or the real quality of this location. My visit was smooth, enjoyable, and far better than expected. I’m really glad I gave it a chance, and I would definitely recommend others to try it for themselves instead of relying only on old or inaccurate reviews.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill known for?
Chipotle Mexican Grill is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
Where is the Chipotle Mexican Grill located in Burlington?
It is located at 2500 Appleby Line, Burlington, ON L7L 0A2, Canada.
What are the opening hours for Chipotle Mexican Grill in London North?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Does the Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle online?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
When did the Chipotle Mexican Grill in Burlington open?
This location opened on October 23, 2025.
Where can I find more information or follow Chipotle Mexican Grill on social media?
You can follow them on Facebook at https://www.facebook.com/chipotle/, Instagram @chipotle, Twitter @ChipotleTweets, LinkedIn, Pinterest, and YouTube.
Are there any banks near Chipotle Mexican Grill for convenient transactions?
Yes, HSBC Bank, RBC Royal Bank, and RBC Insurance are nearby, making it easy to handle your banking needs before or after your meal.
What nearby places are good for pet services near the Chipotle location?
Nearby pet services include Bark & Fitz, Otis and Allen pet store and grooming, and Cornerstone Animal Hospital for veterinary care.
Are there other dining options close to Chipotle Mexican Grill in Burlington?
Yes, nearby restaurants include Dave's Hot Chicken, WingsUp! Burlington, Kinton Ramen, LA Cupcake Boutique, and Mamma's Pizza, offering a variety of cuisines to explore.