Business Details
About
Mexican Restaurant
Location
Hours
Reviews
2.9
198 reviews
5 stars
79
4 stars
13
3 stars
8
2 stars
13
1 star
85
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, bland, and poorly prepared items, leading to experiences of food poisoning.
Service Speed
Numerous reviews highlighted slow service and long wait times, with some customers waiting over 30 minutes to place their orders.
Portion Sizes
Several customers complained about small portion sizes, with many stating that they received significantly less food compared to other Chipotle locations.
Cleanliness
Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Staff Training
A common theme was the lack of proper training among staff, leading to confusion, poor customer service, and mistakes in orders.
- SVSebastian Voortman4 days ago1.0Corporate needs to investigate the standards at this location. I have been multiple times thinking the bad service were one-offs but they consistently have had issues. My last visit the customer in front of me left because the staff were giving a portion of protein that didn’t even fill up the scoop. And then when I ordered I got a very small portion compared to other locations. I won’t be back to this chipotle location until I see 5 new 5 star reviews.
- AKAditya Kotambeti5 days ago1.0This is my second time visiting this location and it is an absolute disaster. I would rather drive to the Ancaster location. The man who was serving was a gem, but the other woman was not even trying to listen what we want.
- KBKarol BorreroNov 13, 20251.0Just picked up 2 chicken burrito bowls to go. The service was not great, they are either understaffed or mismanaged. got home and they were both UNEDIBLE Someone may have spilled the full salt container on everything. Really disappointing. Waste of $40 and a health hazard.
- SPSteven PaulOct 30, 20255.0I really thought I should take time and share this wonderful experience 🙏🏻. I visited Chipotle with my family, and we were so hungry 😋. We enjoyed the food so much that we even ordered another bowl after finishing the first one ! The manager working there was amazing — I asked her name, and she said her name is Asmita... Such a kind and polite girl! 😊 She made us feel very welcome and even offered us free queso, saying that queso and chips are the best combo — and she was absolutely right! 🤩 It was our first time visiting Chipotle, and we all loved it ❤️. The food was delicious, the service was great, and the atmosphere was so friendly. Thank you, Asmita, and the whole team for making our visit so special 🙏🏻We’ll definitely visit again with my family! 👨👩👧👦
- JBJ BOct 28, 20251.0Immediately there is a girl on her phone pretending to work. But I don’t mind I just want tacos. Everything is picked over and empty and the guac is nearly brown. Keep in mind this is two hours before they even close. Super friendly and nice (probably because they know they are serving garbage). The tacos were soaking wet and stuck together. Just nasty, who would want a soggy taco? Overcooked chicken (I hope). Just praying I don’t get food poisoning. Why wrap three tacos together, soaking wet? I could make a taco and leave it out in the rain and it would be more enjoyable. I’ll just go to Taco Bell and get diarrhea instead.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 777 Guelph Line in Burlington?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Burlington?
It is located at M34-777 Guelph Line, Burlington, ON, L7R 3N2, Canada.
How can I contact Chipotle Mexican Grill in Burlington for inquiries or orders?
You can call them at +1 289-812-2194 or email ON.5622.BurlingtonCe@chipotle.com.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/.
What type of restaurant is Chipotle Mexican Grill in Burlington?
It is a Mexican restaurant that also provides fast food and catering services.
Which nearby restaurants could I visit before or after dining at Chipotle Mexican Grill in Burlington?
Nearby dining options include East Side Mario's (Italian/American), Blaze Pizza (Pizza), Five Guys (Burgers), and Kelseys (Canadian cuisine).
Are there any nearby coffee shops close to Chipotle Mexican Grill in Burlington?
Yes, Starbucks Canada is nearby, offering coffee and smoothies, perfect for a drink before or after your meal.
Where can I find banking services near Chipotle Mexican Grill in Burlington?
TD Bank, BMO Financial Group, Payday Loan Mart, and a Scotiabank ATM are all conveniently located nearby for your banking needs.
What other retail or shopping options are near Chipotle Mexican Grill in Burlington?
Nearby shopping includes Winners (clothing), Denninger's Foods of the World (grocery), GameStop (video games), and Peoples Jewellers (jewelry and gifts).
Are there any health or beauty services close to Chipotle Mexican Grill in Burlington?
Yes, nearby you can find Specsavers Burlington Centre (optometry), Healthy's Nutrition Centres (health food), Beauty First (beauty salon), and Total Beauty (hair and spa services).