In an industry where the average life span of a restaurant is only seven years, we are proud to be one of the leaders with a history dating back to 1979. Mexicali Rosa’s history and culture are legendary in the city and province in which the concept was born, Ottawa, Ontario. The first store opened in Ottawa in 1979. The concept grew rapidly since its inception, and continues to be a steady growth over the last 30 years has ensured Mexicali Rosa’s place in the industry as the largest full service Mexican restaurant chain in Canada.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.