Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Brantford Subway® Restaurant at 230 Shellard's Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unprofessional.
Food Quality
Many customers reported dissatisfaction with the food quality, citing issues such as skimpy portions, lack of toppings, and unsanitary conditions.
Cleanliness
While some customers noted a clean environment, others reported serious hygiene concerns, including food safety issues.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including arguing with customers and showing disrespect.
ES
Emily Smith
1 day ago
5.0
Very nice staff who are clean and quick at their jobs! Great customer service, clean store!
ST
S. “Twobigfans” T.
3 days ago
1.0
No kind of equality with their staff and they have a hard time understanding English. Our national languages in Canada are English and French.
MM
Manas Mukhopadhyay
6 days ago
1.0
Take out orders for 4 footlongs on Feb 27, 2026. When we opened, they were basically breads with almost nothing inside.I am convinced beyond doubt it's a store practice. Avoid. Petty Cheaters.
SS
Shawna
Feb 25, 2026
1.0
Dry subs no sauce and no cheese also barely any meat! So pretty much hard bread is what you get from here! When you
Complain owner doesn’t care they ignore your message or just respond with sorry an don’t do anything because they are cheap! Stop ripping off your customers!
KP
Krutarth Patel
Jan 29, 2026
1.0
This location is completely unacceptable. I ordered one footlong and one 6” veggie sub, and the footlong had a piece of plastic inside it. That alone is a serious food safety issue and could have caused injury.
What made this experience even worse was the staff’s behavior. Not only was their attitude rude and dismissive, but they were talking in their own language in front of customers, which is extremely unprofessional, especially while handling a complaint about unsafe food. It felt disrespectful and uncomfortable.
There was no apology, no accountability, and no concern for customer safety. This place shows poor hygiene standards, terrible customer service, and complete lack of professionalism.
I will never return and strongly advise others to avoid this location. Subway seriously needs to address this.
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