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Brand Certified

KFC

3.0
(624 reviews)

Business Details

(519) 753-4623
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
27 Dalhousie Street, Brantford, ON
N3T 2H6, Canada

Hours

Reviews

3.0
624 reviews
5 stars
169
4 stars
108
3 stars
100
2 stars
46
1 star
201
  • CH
    Cory Heather
    4 days ago
    5.0
    People are great. Food never done wrong. Location needs some renovations but that's not the workers fault.
  • SD
    Shinade Dinnal
    Feb 25, 2026
    1.0
    I am extremely disturbed by the treatment I received at the 27 Dalhousie Street location. What started as a simple food order turned into a shocking and unacceptable experience. I came in while heavily pregnant to place an order for a 3-piece chicken combo and two Zinger combos. The manager, Owen, was immediately rude and dismissive, stating he could not guarantee white meat even if I paid or was willing to wait. I was the only customer in the store at the time, yet he continued speaking to the cashier in a way that made it clear he did not want to accommodate my request. I couldn’t help to believe that he just hate his job The situation escalated in a way that is completely unacceptable. I was subjected to a racist slur during this interaction all because I said this is not a good service coming from a manager. No customer should ever experience racism, discrimination, or disrespect of this nature especially from someone in a management position. This goes far beyond poor customer service. This is about basic human respect and professionalism. I expect this matter to be taken seriously and investigated immediately. Behaviour like this should not be tolerated in any establishment. I will never come to this KFC again ever, I legit left there feeling horrible.
  • TS
    Toufic Saab
    Jan 29, 2026
    1.0
    We are not very happy customers are all we had Uber delivery we never got our chicken popcorn with the order and we call the brush us off so we will not never again order from them so we get scammed big time 😡😡
  • SB
    sherry brenton
    Jan 18, 2026
    1.0
    Went to pick up an order asked to use the restroom told I had to make a purchase to use it an like am pickup order I walk out as the place smelled of sewer anyways the person I was with got the order and told the lady that was rude of her she told him oh well
  • SS
    Sarah
    Jan 16, 2026
    1.0
    Spent almost $40 on a 12-piece chicken with fries and gravy and it was terrible. The fries and chicken were extremely salty, the chicken was oily, and the breading was falling off. Not crispy at all. I called to complain and was told that no one else had complained and that the food was fresh out of the fryer and the box makes it moist. Very dismissive response and poor customer service. I’ve had KFC many times from Brampton locations and it’s always crispy and good. This location was honestly disgusting. Waste of money. Stay away. Made my stomach sick 🤢🤮.

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