Business Details
About
Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.1
566 reviews
5 stars
198
4 stars
95
3 stars
50
2 stars
33
1 star
190
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.
Hygiene Issues
Customers reported unsanitary conditions, including dirty tables and a lack of cleanliness in the dining area.
Cashless Policy
The refusal to accept cash payments frustrated many customers, leading to dissatisfaction and loss of business.
Slow Service
Many reviews mentioned excessively long wait times for orders, both in-store and at the drive-thru.
Product Quality
While some customers enjoyed the ice cream, there were frequent complaints about poorly made items, such as unblended blizzards and incorrect orders.
- DPDylan Poor2 days ago1.0We went there at 9:30 and in the website it says open untill 10:30, we pulled up and they said they were closed. My kids were Cary disappointed
- CCCheryl Corbett5 days ago1.0Disappointed it's not a Brazier with decent food. Cuz what little food they have is terrible. I read the reviews all of them are terrible And then I read the owner's replies to the terrible reviews basically they say oh sorry we'll try harder but they don't
- BHBethany HNov 5, 20251.0Says online open until 10pm, here at 9:29 and they’re closed. Update the hours
- SPsagar patelNov 4, 20251.0Extremely disappointing visit due to severe lapses in service and hygiene. The staff was inattentive and demonstrated a clear lack of care for the customer experience. The most frustrating incident occurred when I asked for a lid for my ice cream: the employee simply dropped the open lid on the counter and made no effort to secure my treat. This level of unprofessionalism and indifference is unacceptable. Management must address the staff's professionalism and hygiene standards immediately. Until significant changes are made, I strongly advise avoiding this location.
- KHKatie HagerOct 14, 20251.0This location doesn’t accept the app coupons, not only for rewards but the promos advertised. Wish that DQ mandated more locations to participate. Just wanted my $0.85 blizzard, bummer. They also don’t accept cash as an FYI, and have super slow service everytime, even offpeak. You see the employees chatting all the time but not taking orders. Poorly managed.
Frequently Asked Questions About Dairy Queen (Treat)
What are the main treats offered at Dairy Queen (Treat) in Brantford?
Dairy Queen (Treat) specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, and ice cream cakes.
What are the operating hours of Dairy Queen (Treat) at 108 Colborne St. W in Brantford?
They are open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:30 PM on Friday and Saturday.
Does Dairy Queen (Treat) have family-friendly facilities?
Yes, Dairy Queen (Treat) offers booster seats, high chairs, is wheelchair accessible, has restrooms, free WiFi, and is good for kids and families.
Can I order birthday or specialty ice cream cakes at Dairy Queen (Treat)?
Yes, Dairy Queen (Treat) offers ice cream cakes which can be ordered via DQCakes.com.
Is there outdoor seating available at Dairy Queen (Treat) in Brantford?
Yes, outdoor seating is available at this location for you to enjoy your frozen treats.
Does Dairy Queen (Treat) offer any exclusive deals or promotions?
You can download the Dairy Queen mobile app for exclusive deals and offers.
What are some nearby places to visit before or after enjoying treats at Dairy Queen (Treat)?
Nearby you can visit Charlie's Bar and Grill for drinks or entertainment, Ho King Chinese Food for a meal, and Rusty's No Frills grocery store for shopping.
Is it convenient to get to Dairy Queen (Treat) from nearby restaurants or shops?
Yes, Dairy Queen (Treat) is conveniently located near fast food options like Mr.Sub, Domino's, and Gigi's Pizza, making it easy to combine meals or snacks in one trip.
Are there places nearby Dairy Queen (Treat) where families can spend time?
Yes, families can visit Brantford Cornerstone Church, Generations Church Brantford, or enjoy shopping at Dollarama and KASA clothing nearby.
Does Dairy Queen (Treat) support online presence and social media?
Yes, Dairy Queen (Treat) has a Facebook page at https://www.facebook.com/1156450341171766 and a Twitter handle @DairyQueen. They also maintain their website at https://www.dairyqueen.com/en-ca/locations/on/brantford/108-colborne-st-w-unit-c/12322/.