Thai Express Restaurant Brampton

Reviews

• MC

  Martin Chlopowiec

  Mar 29, 2026
  1.0
  The person there fully ignored us. Standing in the back eating. Waited for 5 min. Not coming here again
• RG

  Rajiv Gorain

  Mar 6, 2026
  1.0
  The lady staff is very rude. I was there to pickup my order. I was trying to confirm the order# but no one responded. So I checked the order and picked it up but then the lady started shouting that i am not supposed to pickup my order and all other stuff. There is a polite way of saying things but looks like she doesnt know that at all. She need to learn how to talk to customers
• SD

  Sabrina DR

  Feb 27, 2026
  5.0
  The closest Thai Express closed in my area. I’m glad this one is open. Love the service and the atmosphere. The place is clean and decor is a nice touch. Definitely one of my favourite spot!
• PP

  Plummah Promo

  Feb 24, 2026
  2.0
  The first time I tried the Thai shrimp fried rice (no eggs), it was absolutely delicious. I enjoyed it so much that I became a returning customer. On about my third visit, I had my first negative experience. I placed the same order — Thai shrimp fried rice with no eggs. A young chef (I don’t know his name) took my order and seemed to disagree with me about requesting no eggs. Fortunately, another chef stepped in, eased the tension, and remade the order correctly. I brushed it off as a misunderstanding and continued enjoying my meal. Because the food is genuinely good, I didn’t want one uncomfortable interaction to ruin a dish I really like. So I returned again. Unfortunately, I encountered the same chef. He recognized me, and I gave him another chance to take my order. After confirming it, he looked at me with an attitude and questioned if I was sure about what I ordered. I was surprised but remained calm, took my food, and left. On my next visit, I once again had the same chef. This time, before ordering, I asked a simple question: I had noticed that sometimes my meal comes in a box and other times in a bowl, and I wanted to know why. He responded in a heavy tone that there is a $1 price difference, and his body language made the interaction uncomfortable. When I asked what the issue was, his demeanor worsened, and he became visibly dismissive. At that point, I calmly directed my concerns to another staff member and made it clear that I did not want this individual preparing my meal. I also asked to speak with a manager or supervisor. I was told the manager was on vacation. The other chef prepared my meal and said he would speak to him. I later called the store to follow up, hoping to speak with the manager. Ironically, the same individual answered the phone. He told me he didn’t know when the manager would return and could not provide a good time to call back. This is why I am leaving this review. The food is genuinely good, which makes this experience even more disappointing. I hope management sees this and addresses the issue, as customer service should match the quality of the food. Unfortunately, based on these repeated experiences, I do not plan to return.
• SS

  soup

  Feb 14, 2026
  5.0
  Whoever was cheffing it up this evening just before 6pm. I love you.

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