Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Brampton Subway® Restaurant at 495 Main St S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Staff Training
Many customers noted that staff appeared untrained and lacked basic customer service skills, leading to negative experiences.
Food Quality
While some customers enjoyed the food, there were complaints about incorrect orders, insufficient toppings, and overall food preparation.
Hygiene Concerns
Several reviews raised concerns about hygiene practices, including improper cleaning methods and unsanitary conditions.
Pricing Issues
Customers reported that prices at this location were higher than at other Subway locations, and there were complaints about the non-acceptance of coupons.
DG
Deep Gagan
4 days ago
1.0
I recently visited Subway and unfortunately had a very disappointing experience. The staff was extremely rude and unprofessional. Instead of being welcoming or helpful, they seemed irritated and uninterested in serving customers (especially the white lady there who is too rude and loud)
I understand that working in food service can be stressful, but basic courtesy and respect should always be maintained. The attitude I experienced made the entire visit uncomfortable and unpleasant.
Customer service plays a huge role in where people choose to eat, and sadly this location did not meet even basic expectations. I hope management takes this feedback seriously and works on improving staff behaviour
HS
Harman Singh
5 days ago
1.0
Worst subway, worst location, worst staff, worst food. Donpreet will make you regret to coming to this subway. Just take my advice and ignore that there is any subway in this plaza. There are so many other subway locations within 5-7 minutes drive, just go there. Thats better than regretting, spoiling your day and wasting your money.
HS
Harmandeep Singh
5 days ago
1.0
If you Want to spoil your day and mood, Go and get a Order from this Subway. Especially from their manager DONPREET. I am sure they will definitely do that. I went their, she was extremely rude and unhappy to make my order. Told me to sit and call after is ready, i said no i just want to see it. She was Angry on that, I mentioned in app for extra lettuce but she said we can’t, our Owner don’t allows us to do that and we dont follow app. I mean Seriously. #terminate DONPREET
SK
Sanehpreet Kaur
Feb 22, 2026
1.0
Very disappointing experience with Manager DONPREET at this Subway location. I ordered a BOGO sub and selected “extra lettuce” on the app, but the staff member refused to add it and said it was “not their policy” for BOGO orders. This restriction is not mentioned anywhere on the app.
She was rude from the beginning, ignored me when I politely asked again, and said “you can’t do anything.” She also stated, “Our owners don’t allow this, we just have to listen to our bosses,” which felt unprofessional and like blame was being shifted instead of helping the customer.
If there are limitations on promotions, they should be clearly communicated. Very poor customer service.
TT
TNL
Feb 21, 2026
1.0
⭐☆☆☆☆
Absolutely unbelievable experience at this Subway. We placed an order for two footlong subs through the app and made a very simple request — to have each 6” packed individually. Instead of accommodating such a basic and reasonable request, we were told they “don’t have enough wrapping paper.”
How does a sandwich shop run out of paper to wrap sandwiches? That’s literally the most basic supply needed to operate. It felt like a lazy excuse rather than a real issue.
What made it even worse was the attitude. The customer service was dismissive, unhelpful, and completely disrespectful. No apology, no attempt to offer a solution — just a flat refusal.
This location clearly does not care about customer satisfaction or basic service standards. Extremely disappointing and unprofessional. We will definitely not be coming back to this Subway again.
Where is the Subway restaurant in Brampton located?
The Subway restaurant is located at 495 Main St S, Unit P1, Shoppers World Brampton, Brampton, ON L6Y 1N6, Canada.
What are the opening hours of this Subway location?
This Subway location is open 24 hours every day of the week.
Does the Subway in Shoppers World offer any pickup or delivery services?
Yes, they offer in-store pickup services.
Can I dine in at this Subway location?
Yes, this Subway restaurant serves dine-in customers.
What payment methods are accepted at the Subway at 495 Main St S?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Does this Subway offer catering services?
Yes, catering services are available at this Subway location.
What meals does the Subway in Shoppers World Brampton serve?
They serve breakfast, lunch, and dinner.
Are there any other Subway restaurants nearby this location?
Yes, there are multiple other Subway restaurants nearby in the area, providing more options for dining or pickup.
What other food options are near the Subway at Shoppers World?
Nearby, you can find Tim Hortons, which offers coffee, donuts, and café-style food, perfect for breakfast or a snack before or after your Subway visit.
Are there any nearby convenience stores or services that might be useful when visiting this Subway?
Yes, Petro-Canada & Car Wash is nearby for gas, convenience items, and car wash services, and Money Mart offers financial services if needed.
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