Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Brampton Subway® Restaurant at 10635 Bramalea Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with multiple instances of staff being rude, unprofessional, and dismissive towards customers.
Order Accuracy
Many customers reported issues with order accuracy, including missing items, incorrect toppings, and poorly made sandwiches.
Food Quality
Several reviews mentioned subpar food quality, including stale bread, undercooked items, and overall dissatisfaction with the freshness of ingredients.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendly demeanor, indicating that there are employees who provide a positive experience.
JP
Jaskirat pal
Dec 26, 2025
1.0
Service here is very slow waited around 20 minutes for mobile order and food is average....
HK
Hina Khan
Dec 26, 2025
1.0
Very bad experience at night around 2am .
The lady working at this Subway was extremely rude and unprofessional and the lady named as navpreet . She spoke with attitude, didn’t listen properly, and behaved like customers are a burden. On top of that, the food quality was terrible — the bread felt old, vegetables were not fresh, and the sandwich was poorly made.
If someone is working in customer service, basic respect is the minimum expectation, which was completely missing here. I paid full price and received bad food and even worse behavior. Management seriously needs to focus on this kind of behaviour . I will not be coming back to this Subway location.
SG
Shekhar Ghosh
Dec 23, 2025
1.0
They took online order and when we arrive they said they don’t have lettuce then we ask to put patty they said yes they can after fee second their manger stop her coworker to add the replacement they said no they can’t . This is poor customer service
They don’t stuck to one statement.
JK
Jasandeep Kaur
Nov 24, 2025
1.0
Worst experience ever, This Subway is absolutely useless. I’ve been waiting 1 hour and 30 minutes, and my food still never showed up. Maybe the driver messed up, but the staff didn’t even bother to confirm the order before handing it out. Zero attention, zero responsibility. When I called, they hit me with-We can’t do anything, since you already paid. So basically, once they take your money, they stop caring. No help, no effort ..just excuses. I’m never ordering from this location again, and honestly, everyone else should avoid this place too. Go to any other Subway as it can’t be worse than this disaster.
CT
Curtis Taylor
Nov 17, 2025
1.0
Ramjot was extremely rude. I feel sorry for the owner of this franchise because they will be losing business due to Ramjot and probably not realize why repeat customers are not returning. If she was rude to us I can only imagine how rude she is to other paying customers. I am. disappointed with the service my family received at this Subway location.
My daughter has a medical dietary restriction involving histamine intolerance. Certain ingredients can cause her severe stomach pain that would require medical attention. Because of this, we are always very careful and specific when ordering food for her.
Today, she politely ordered a veggie sub and specifically asked for honey mustard, which is one of the few sauces she can safely have. The employee, Ramjot, accidentally put regular mustard instead — which she cannot have. Mistakes happen, and we were understanding. All we asked was for the sandwich to be remade.
Instead of remaking it, the employee insisted she would “scrape it off,” even though the mustard had already soaked into the bread and vegetables. We explained again that my daughter could get sick and that scraping it off would not make it safe. Rather than helping, the employee argued with us repeatedly and refused to remake the sub.
My daughter left the store in tears from how embarrassed and dismissed she felt. No child — or customer — should ever feel belittled for simply asking for food they can safely eat.
I want management to understand that this was not about “wasting food.” This was about preventing a medical reaction. Any parent in our situation would expect the sandwich to be remade correctly to protect their child’s health.
For clarification:
Honey mustard and regular mustard are NOT the same for someone with histamine intolerance.
Regular mustard contains vinegar and mustard seed, which are major histamine triggers.
Honey mustard, depending on the brand, is much milder and can be tolerated in small amounts.
A little compassion and willingness to correct a mistake would have avoided all of this.
I hope Subway management sees this review, addresses the issue, and provides proper customer service training so no other family has to go through an experience like this.
Subway is located at 10635 Bramalea Rd, Unit 5, Brampton, ON, L6R 3B5, Canada.
What types of services does Subway offer for picking up orders?
Subway offers both in-store pickup and curbside pickup for customer convenience.
What are the typical meal times served at this Subway location?
This Subway serves breakfast, lunch, and dinner.
Can I order catering services from Subway at this location?
Yes, Subway offers catering services to meet your event needs.
What are the payment options accepted at Subway on Bramalea Rd?
Subway accepts American Express, Discover, Mastercard, and Visa payments.
Does this Subway restaurant have dine-in options?
Yes, this Subway location serves dine-in customers as well as takeout.
Is there a drive-through service available at Subway on Bramalea Rd?
No, this Subway does not offer a drive-through service.
What nearby places can I visit before or after dining at Subway?
You can visit nearby places like Pizzaville for pizza, Incredible India for Indian cuisine, and Osmow's Shawarma for Middle Eastern food, all offering various dining experiences near Subway.
Where can I find mobile phone stores near the Subway on Bramalea Rd?
Freedom Mobile stores are located nearby, offering telecommunications and mobile phone services.
What are some beauty and wellness options near Subway at 10635 Bramalea Rd?
Nearby, you'll find Great Clips for hair services, Massage Addict for massage and holistic care, and Nails For You for nail and spa treatments.