Customers frequently reported slow service, missing items, and incorrect orders, leading to frustration and dissatisfaction.
Staff Behavior
There were numerous complaints about rude and unprofessional staff interactions, with some customers feeling disrespected.
Food Quality
Inconsistencies in food quality were noted, with several customers receiving stale or improperly prepared items.
Cleanliness
While some customers appreciated improvements in cleanliness, others still reported unsanitary conditions and concerns about hygiene practices.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific staff members and enjoyed the food when it was prepared correctly.
OM
Olivia MacKenzie
4 days ago
4.0
Sometimes the food isn’t piping hot, but they’ll remake it if you ask. Staff usually stay friendly, though a lot of issues in the busy hour
FI
FOOD KING TASTE OF INDIA
Nov 5, 2025
3.0
Did mobile order addendum onion and pickle and extra sauce but I got regular burger and this is happened 2 times even when ask for hot sauce girls said you have to pay extra for that I understand that part but always messing with order that’s not work I will never visit this store again 000
GS
gurbaz singh
Nov 2, 2025
1.0
when someone goes inside to order their food, you guys know most of time they would ask for napkins with the food, why dont you guys put napkins in front of the customers on the pickup table? when i asked for the napkins, one of the girl threw napkins on my hands and left. and they fell on floor. This one star review is still alot for your customer service.
ED
Eileen Doucet
Nov 1, 2025
1.0
Only been once. Will never go back. Took the grandkids to go to the play area. Looked like it was closed for a party. Specifically asked: was told it was open. Nope: closed for a party. Would have gone to a different one. Did took forever. Washrooms are locked, which isn't great when a toddler had to go potty NOW. Will never return.
AP
Alpesh Patel
Oct 30, 2025
3.0
Food is same as all McDs but issue is mistakes. I have ordered so many times as by default its close to my home. A few times I have even called and spoke to a lady supervisor. They nice but unfortunately my orders get missing items or wrong food. My kids happy meals end up wrong and they get very upset.
Also the drive through alway never get food at window and am always told to wait at parking spot. I think every single customer end up there. We end up waiting almost sometimes 10min. Once 15min later I had to go inside to ask. My order is never big only 2 happy meals and my burger combo meal.
Now I do not even go drive through. I go in use the computer screen. Then check order once get and this seem only practicle and faster prcoess to get and check my food. I hope one day this location can finally excel and become what it should be. I notice head office never read these messeges as so many bad reviewes and no changes.
What are the hours of operation for McDonald's at 10565 Bramalea Road?
McDonald's at 10565 Bramalea Road is open 24 hours a day, 7 days a week.
Does McDonald's at Bramalea offer delivery services?
Yes, delivery is available 24/7 at this location.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours every day.
What payment options are accepted at McDonald's, Bramalea?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's serve breakfast, lunch, and dinner?
Yes, breakfast, lunch, and dinner are all served at this location.
Is there a children's menu and is the restaurant family friendly?
Yes, this McDonald's has a children's menu and welcomes families and children.
Does McDonald's at Bramalea have an app I can use?
Yes, you can download the My McDonald's app on iOS and Android for a better experience.
What nearby financial services can I visit near McDonald's Bramalea?
There are several banks nearby including BMO Bank of Montreal, RBC Royal Bank, and Meridian Credit Union that you can visit.
Are there other dining options near McDonald's at Bramalea?
Yes, nearby dining options include Burrito Boyz for Mexican food, Osmow's Shawarma for Middle Eastern cuisine, Popeyes for chicken, Subway for sandwiches, and Pizzaville for pizza.
What services are available near McDonald's Bramalea for auto needs?
Near McDonald's, you can find Shell gas station with car wash services and DYC GTA for auto customization.