Numerous customers reported consistently poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Cleanliness
While some customers noted improvements in cleanliness, others reported dirty conditions and a lack of hygiene practices among staff.
Staff Behavior
Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of proper training.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences during events like birthday parties.
ML
Matthew Leblanc
4 days ago
1.0
I would really consider as a food business to enforce employees wearing disposable gloves at all times in the kitchen and i didnt see anyone wearing gloves while handling the food and i expect better from such a corporation
AJ
amrit jaspreet
Dec 29, 2025
1.0
For service not even one star. 1/2 is perfect. There were two Indian girls working there. When I asked for drawing paper for my kids, they made strange faces, very aggressive. and gave me only one sheet. If you don’t have ask me nicely i don’t mind. I also asked about take-in service, but the girl did not inform or explain it properly. When I requested a tray, they gave me a dirty tray. Overall, the service was not good and felt unprofessional.
RB
Roy Bains
Dec 25, 2025
1.0
No matter how many time I go to this place, the always act like their hair is on fire. I personally love McDonald's but this location is run horribly. Almost 80 percent of the time going through drive through, they send everyone to the parking spot. Even if it's a small order. The gir, at timesl comes out almost instantly and this move to the park and wait area makes no sense. Can't the manager see this? This , to me looks like all they care about it's money and numbers and zero regard for service. They employees act like this is super stressful and they never make any attempt to help customers. You go inside and it's like a fast paced, zero service factory where every employee is rushing. I get this is probably a high demand location but I've been to many McDonald's and this is the worst service location. Food takes long and if you have a question or want to resolve a mix up order (this happens often at this location), good luck even getting a simple word in. Simply, this place sucks. Service should be minus 100 stars. I dont know if my comment will make any difference to the owners but I dont think care. Owner is probably laughing at us because people love McDonald's. He or she probably just is taking advantage of the name and making company look like trash with this place.. ... This is not a one time experience review. This happens every single time I have to go to this place becuase its close by. I Started driving farther to the McDonald's on Mountainash because they are much better and they represent McDonald's how it should be.
PG
purva guliani
Dec 24, 2025
4.0
We had a birthday party at this McDonald’s last weekend, and it went very well. I really appreciate the efforts of our party host there, Palak, she was so good in her service and really made it easy for us to handle the party.
ZM
zack mattic
Dec 20, 2025
1.0
This was a very disappointing experience. My order was incorrect and incomplete. The chicken was missing from my poutine, and two chicken burgers I ordered were not included. I waited over 30 minutes for my food, and the customer service was poor throughout.
Additionally, the McFlurry was not filled properly, and the chocolate milk for the Happy Meal was missing. Overall, the lack of attention to detail and service quality was unacceptable. I strongly recommend checking your order carefully before leaving. I will not be returning to this location.
What are the hours of operation for McDonald's at 10565 Bramalea Road?
McDonald's at 10565 Bramalea Road is open 24 hours a day, 7 days a week.
Does McDonald's at Bramalea offer delivery services?
Yes, delivery is available 24/7 at this location.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours every day.
What payment options are accepted at McDonald's, Bramalea?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's serve breakfast, lunch, and dinner?
Yes, breakfast, lunch, and dinner are all served at this location.
Is there a children's menu and is the restaurant family friendly?
Yes, this McDonald's has a children's menu and welcomes families and children.
Does McDonald's at Bramalea have an app I can use?
Yes, you can download the My McDonald's app on iOS and Android for a better experience.
What nearby financial services can I visit near McDonald's Bramalea?
There are several banks nearby including BMO Bank of Montreal, RBC Royal Bank, and Meridian Credit Union that you can visit.
Are there other dining options near McDonald's at Bramalea?
Yes, nearby dining options include Burrito Boyz for Mexican food, Osmow's Shawarma for Middle Eastern cuisine, Popeyes for chicken, Subway for sandwiches, and Pizzaville for pizza.
What services are available near McDonald's Bramalea for auto needs?
Near McDonald's, you can find Shell gas station with car wash services and DYC GTA for auto customization.