Customers frequently reported long wait times, especially in the drive-thru, with some experiencing delays of over 20 minutes.
Food Quality
While many praised the taste of the food, there were numerous complaints about receiving cold or stale items, as well as incorrect orders.
Staff Professionalism
Feedback highlighted a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior and poor customer service.
Cleanliness
Some reviews mentioned cleanliness in the dining area, but there were also concerns about hygiene practices in food handling.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.
BP
Brooke p
2 days ago
1.0
Worst McDonald’s ever . Placed my order at 3:40 they are telling the driver they can’t make the food and the manager was disgusting to me on the phone
EC
Emily Ciampa
Nov 15, 2025
5.0
i love coming here and the manager practically knows me as i always come for my morning coffee and she always makes sure i get my coffee in a quick manner. love going there and she’s the best. def reccomend
AS
Astha Sany
Nov 5, 2025
1.0
I got French fries last week Wednesday on Oct 29, 2025 and got allergic reaction after eating that. My whole body was itching and lips were swollen. And not only me, my coworker who ate same fries, she got allergy too. I didn’t want to post this but today another terrible experience happened. I ordered online for 2 tea and 1 coffee and when I went there to pick up, coffee was spill out on lid. I was not sure if anyone touched it or not so I asked them to make new coffee, they just changed lid and bring it back as there was spill on old cup and the cup was same. If it’s new, there shouldn’t be any spilled. Like seriously, are you trying to make your customers fool? Upon asking they replied, we made new one. So, I told them make new one for me and kept old one with me till they bring new one. When they brought new, it was hot which is actually new. Also, they tried to blame that I wanted to have two coffees. I mean why would anyone do that? I just wanted a new coffee, so once she gave new to me I gave her old back.
JP
Jaskaran Purewal
Oct 29, 2025
1.0
Ordered ahead of time through app. Waiting in drive thru to pick up. Food still not ready. Waited another 10 minutes in reserved parking lot for THREE CHEESEBURGERS. What’s the point of ordering for pick up? Then they were just laughing when I went through the drive through a second time. Took 22 minutes to get my order.
AM
Aiden McLean
Oct 22, 2025
5.0
I am pleased with my terrific experience at this McDonald's. What stands out the most is their low prices and unbeatable value. Believe it or not, McDonald's franchisees are able to set most of their menu prices. For comparison, I ordered a Double Quarter Pounder BLT at this McDonald's on October 3rd and it came out to $9.99. That very same sandwich at 40 Sportsworld Drive in Kitchener on October 17th came out to $12.59! I also should mention that there was a big crowd of people inside when I arrived at this location but everyone was able to order and get their food quickly. The employees worked well together and were organized.