Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including undercooked chicken, stale items, and excessive oil.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
Staff Training
A common theme was the need for better staff training, particularly in customer service and food handling.
AZ
Amir Zada
1 day ago
1.0
We went there today on Sunday at 12.15pm. While ordering we told the lady at the counter plz don't give us old chicken. When we got the food, in the first sight we noted the chicken was very old and staled. We tried to eat it and i was about to vomit on it. It smiled disgusting. It looks like they have cooked it yesterday. We also got fries which was old. Terrible place and very unsafe food for health. The chicken popcorn was hard like rocks. KFC lost its reputation because of these irrational franchises. Not sure why KFC can't maintain its international standards in Canada specifically in Brampton.
SC
satvinder chahal
2 days ago
1.0
I had an worst experience in the store when i was went to picked up my order. First of all the punjabi girl who was worked at front desk at 12:30am did had any customer service skills. She gave me wrong order and said that she did not have corns and she put the macroni without asking me.when i checked the order and told them why you put these things without my permission she shouted from the kitchen area that what should i do like she is working in a fish market.whole staff are rude and non professional.even dips are not in my order and no ice in the cold drink machine. Staff are also not aware the things going on in the store. Worst worst experience. Worst staff worst store.
SZ
Shama zaman
2 days ago
1.0
Poor service if i could give them negative points i would love to do that all the staff were have an attitude and also have no manners at all how to talk i don't know how they get hired if they even don't know how to talk to the customers.
Bad food bad staff bad location ever 😡😡😡😡😡😡😡😡😡
AS
Amrit Sandhu
Nov 5, 2025
1.0
I had a very disappointing experience at this store. When I asked to use the washroom, I was told it was closed — even though there was still one hour left before closing time. As the conversation continued, the staff member also mentioned that dine-in service was closed. I was shocked to see chairs placed in a line to block the path to the washroom area.
When I asked if there was any notice or sign about the washroom closure, she said it was her manager’s instruction. If the washrooms are going to be kept closed before closing time, this should be clearly mentioned at the entrance. Also, dine-in should not be considered closed while there is still an hour left for customers.
The staff member’s attitude and way of speaking were very unprofessional — 0 out of 100 for customer service.
Please look into what’s happening at this location. I highly do not recommend visiting based on this experience.
AS
Aditya Sheokand
Oct 25, 2025
1.0
“I had a disappointing experience at this KFC. The employee at the counter ignored me for a while and appeared irritated when I asked for assistance. Their attitude made me feel unwelcome, and it seemed like they had no interest in serving customers.”
What health and wellness services are close to this KFC?
Nearby is On the Go Health and Wellness offering physical therapy and chiropractic services.
Where can customers shop for groceries and pharmacy needs near this location?
Close to KFC are Jas Supermarket, M&M Food Market for groceries, and Pan Drugs for pharmacy products.
Can I visit any flower or gift shops near KFC at 9005 Torbram Road?
Yes, Flower Delight Brampton and Sanda Flower Studio are nearby shops specializing in flowers, gifts, and wedding planning.
Are there any automotive or car sales businesses near this KFC?
Yes, nearby automotive businesses include True North Pre-Owned Car Sales, Policaro Acura (used car dealer), and Acura Canada (car dealer and automotive repair).