Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.
Food Quality
Many customers reported receiving stale, undercooked, or improperly prepared food, leading to dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and overflowing garbage bins.
Order Accuracy
Customers frequently experienced issues with incorrect orders, missing items, and inadequate responses from staff regarding their complaints.
RH
Riffat Hussain
Jan 1, 2026
1.0
Employees are lazy. Came in later in the night when it wasn't busy at all, it was just me my girlfriend and 1 other customer. There were at least 4 or 5 employees inside blasting music and chilling. Took forever to take our order and make them, on top of that they were being lazy and didn't want to put more fries in the fryer so they tried to fill up a medium fries box (only halfway) with whatever was left and tell us that it's equivalent to 6 small fries which is what we ordered. On top of that when we got home, a lot of the order was messed up, got no dipping sauces that we ordered, and the burgers were all dry because they cheaped out on sauce. Most of the chicken was either overcooked or just really old been sitting pre cooked for a long time because it was pretty hard to eat.
Would not recommend anyone come to this kfc.
TN
Tracy N
Jan 1, 2026
1.0
Employees were lazy and gave terrible food + service. They were hanging out in the back – me and another guy had to yell for them like 4 times to come out. We had 4 individual fries but they put whatever they had into a box (not full) and said it was the same as 6. It didn't look like that so we to asked them to put in more to even fill the box and season it too. The girl said "just put the rest in" which tells me they were rationing whatever fries was left because it was late and they were too lazy to make more
One of my deals was supposed to come with 3 dips, they gave none. The chicken burgers were overcooked or old and dry.
IB
ishaan bansal
Dec 24, 2025
1.0
Very poor service, STALE food. They took half an hour just to give me my 1 small slider.
VT
Vilas Tyagi
Dec 19, 2025
1.0
Location queen and torbram
Very poor customer service at this KFC location.
The manager’s behavior is extremely rude and unprofessional. I have faced this issue 10–15 times, so this is clearly not a one-time problem. The way the manager speaks to customers shows a complete lack of basic manners and respect.
This is not about racism at all—it’s about professionalism and customer service. If someone cannot communicate politely, they should not be in a customer-facing role.
BM
Bilha Maria
Dec 3, 2025
1.0
We visited this KFC around 9 p.m. for dinner, and we were the only customers in the restaurant. Despite that, the tables were dirty, the garbage bins were overflowing, and the washroom was in terrible condition. We ordered dine-in, but the employee packed everything as takeout and handed it to us—no tray or anything. On top of that, the cheese curds in our poutine were cold. The staff members seemed more focused on watching something on their phones ignoring the store .
What health and wellness services are close to this KFC?
Nearby is On the Go Health and Wellness offering physical therapy and chiropractic services.
Where can customers shop for groceries and pharmacy needs near this location?
Close to KFC are Jas Supermarket, M&M Food Market for groceries, and Pan Drugs for pharmacy products.
Can I visit any flower or gift shops near KFC at 9005 Torbram Road?
Yes, Flower Delight Brampton and Sanda Flower Studio are nearby shops specializing in flowers, gifts, and wedding planning.
Are there any automotive or car sales businesses near this KFC?
Yes, nearby automotive businesses include True North Pre-Owned Car Sales, Policaro Acura (used car dealer), and Acura Canada (car dealer and automotive repair).