KFC

2.9
1238 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
9940 Airport Road (at Bovaird Drive), Brampton, ON
L6S 0C5, Canada

Hours

Reviews

2.9
1,238 reviews
5 stars
406
4 stars
141
3 stars
104
2 stars
56
1 star
531

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed feedback on service quality, with some praising staff like Gyanpreet and Farhana for their helpfulness, while others reported unprofessional behavior and poor customer interactions.

Food Quality

Food quality is inconsistent; many customers enjoyed the fresh and tasty offerings, while others complained about stale or poorly prepared items.

Restaurant Design

Customers criticized the restaurant's layout and design, particularly the placement of menus and kiosks, which caused confusion and frustration.

Cleanliness

Some reviews highlighted cleanliness as a positive aspect, while others noted that the restaurant needed better upkeep.

Customer Experience

Overall customer experience varied significantly, with some enjoying their visits and others expressing dissatisfaction due to order errors and long wait times.
  • ER
    Eric Roldan
    6 days ago
    1.0
    I ordered through mobile app 4 piece original recipe box meal with utensils ( 1 fork, 4 ketchup, 6 napkins) - none of the utensils were in the bag! When I picked up my order I asked and I was told everything is in the bag. How am I supposed to enjoy the coleslaw without the fork? I'm not going back just for the utensils and used up all my break time! Lesson learned - don't trust the staff when they say everything is in the bag.
  • VS
    Vicky Sandhu
    Nov 15, 2025
    1.0
    Sometimes its okay to pick the god damn phone that you have for customers in store !! You guys never bother to even answer calls. I called a month ago, last week and today why cant you jus fry it in your fryer ig.
  • RK
    Rupinder Kaur
    Nov 13, 2025
    1.0
    I came on the drive thru.. it was a pickup order , they told me to come inside and when I asked why they said it’s only for customers.. am I not a customer?? WTH , this is the worst customer service I have ever gotten.
  • JM
    John Maragh
    Nov 9, 2025
    1.0
    I stopped by this KFC today and ordered two Twister wraps, a Fries Supreme, and a 2 piece chicken meal. I clearly asked for regular (not spicy) Twisters and specifically said I wanted two legs for the 2-piece. When I got home, the Twisters were spicy instead of regular, and the 2 piece meal didn’t include two legs like I asked. On top of that, the Twisters themselves were dry and lacked any real sauce or freshness they honestly tasted like they’d been sitting for a while. This isn’t the first time I’ve had issues with accuracy at this location, and it’s disappointing. When customers make specific requests, it’s usually for a reason — preference, dietary needs, or simply wanting what they paid for. Staff need to slow down, listen properly, and double-check orders before handing them out. Consistency and attention to detail really matter.
  • JR
    Jimmey Rampersad
    Nov 5, 2025
    1.0
    I would like to meet the genius who decided to put the menu above the kios. Doesn't the kiosk have the full menu on it? And they did not put a menu by the cash register. There is no way I'm going to use that kiosk after waiting behind someone who cannot speak English write English understand English yet alone never touched a computer in their life. I am looking to be in and out in 5 minutes, not be there all day This is by far one of the worst designs I've ever seen in any restaurant

Frequently Asked Questions About KFC

What are KFC Brampton's hours of operation?

KFC Brampton is open 24 hours a day, 7 days a week.

Where is KFC Brampton located?

KFC Brampton is located at 9940 Airport Road (at Bovaird Drive), Brampton, ON, L6S 0C5, Canada.