Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and unhelpful, particularly in handling complaints and special requests.
Food Quality
Several customers reported issues with food quality, including cold burgers, incorrect orders, and poorly made ice cream treats.
Cleanliness and Maintenance
Customers expressed concerns about cleanliness, particularly regarding the washroom being out of order for extended periods and the overall tidiness of the store.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as the quality of certain food items like ice cream cakes.