Business Details
About
Restaurant
New York Fries serves premium fresh cut fries made from whole, russet potatoes cooked in non-hydrogenated and non-GMO sunflower oil. NYF's delicious fresh cut fries are the base for a variety of gourmet poutines. From Classic (vegetarian) Poutine and Pulled Pork Poutine to Butter Chicken Poutine and Bacon Double Cheese Poutine, you are sure to find a favourite at New York Fries. NYF also sells a premium chicken & beef hot dog with no additives or artificial preservatives as well as a variety of sauces and dips. Vegetarian, Gluten-Free and Vegan friendly options available.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
149 reviews
5 stars
108
4 stars
10
3 stars
8
2 stars
5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the poutine and fries for being delicious, but there were complaints about undercooked and soggy fries.
Customer Service
While many reviews highlighted friendly and helpful staff, there were notable instances of poor service and unprofessional behavior from some employees.
Cleanliness
Concerns were raised about hygiene practices, including employees not wearing gloves while handling food.
Order Accuracy
Several customers experienced issues with incorrect orders or missing items, leading to dissatisfaction.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others noted issues like loud music and staff attitudes.
- NGNimesh Gajjar4 days ago1.0Appalling Customer Service & Poor Food Quality We recently had an extremely negative experience. Our order of fries was served noticeably soggy and inedible. When we politely requested a refund due to the poor quality of the food, the staff member refused to process it, claiming, "I don't have a manager, I can't refund." The employee exhibited an extremely rude and aggressive attitude. He was dismissive of our complaint, stating the fries "come like this only," and proceeded to raise his voice at my friends during the interaction. His manner was unprofessional and hostile. He offered replacement fries only to state they would be of the same low quality, which is not an acceptable solution. Furthermore, the entire encounter felt deeply discriminatory, suggesting a bias in the quality of food and service directed toward our group. Management needs to urgently address staff training regarding respectful customer interaction, conflict resolution, and basic quality control standards. A full refund for the low-quality food should have been processed immediately. This level of service is unacceptable.
- DPDeep PatelNov 4, 20255.0Poutine is awesome and service is out of world, highly recommend
- AAAlexNov 3, 20255.0Stopped in for lunch and the poutine was amazing staff was super friendly and got my order to me really fast excellent work all around
- KKKayNov 1, 20253.0very under cooked and soggy raw fries edit : owners offered a full refund mc and sincerely apologized for the issues. thank you michael - assistant manager
- MDMehak DhindsaOct 12, 20251.0The girl name with AKASH at the front clearly needs some customer service training. She looked half asleep and had an attitude like she was doing me a favor by taking my order. I ordered takeout, and the box was open when I received it. When I pointed it out, she just said, “Oh really?”—no apology or sense of responsibility for the mistake. As someone who also works in customer service, I know that’s not how you treat customers. On top of that, I ordered large fries with sauce, but the portion was small, and half the fries didn’t even have sauce. Overall, very disappointing experience staff should show more care and professionalism toward customers.
Frequently Asked Questions About New York Fries Quinte Mall
What are the operating hours of New York Fries Quinte Mall?
New York Fries Quinte Mall is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does New York Fries Quinte Mall offer delivery and in-store pickup?
Yes, New York Fries Quinte Mall offers both in-store pickup and delivery services.
What types of food specialties does New York Fries Quinte Mall serve?
They specialize in fresh cut fries, a variety of gourmet poutines, and premium hot dogs made from chicken and beef with no additives or artificial preservatives.
Are there vegetarian, gluten-free, or vegan options available at New York Fries Quinte Mall?
Yes, vegetarian, gluten-free, and vegan friendly options are available at New York Fries Quinte Mall.
Can I dine in at New York Fries Quinte Mall and is it family-friendly?
Yes, the restaurant offers dine-in seating and welcomes families.
What payment methods are accepted at New York Fries Quinte Mall?
Debit card payments are accepted at New York Fries Quinte Mall.
Where is New York Fries Quinte Mall located?
It is located at 390 North Front Street, Belleville, ON, K8P 3E1, Canada.
Which shopping center is New York Fries Quinte Mall located near, making it convenient for shoppers?
New York Fries Quinte Mall is located near the Quinte Mall shopping center, which is convenient for shoppers looking to grab a quick bite.
Are there other dining options near New York Fries Quinte Mall?
Yes, nearby dining options include Bourbon Street Grill, KFC, Feta & Olives (a Greek and Mediterranean restaurant), Oishii Sushi (Japanese and Asian cuisine), and Taco Bell Canada.
Which stores near New York Fries Quinte Mall are popular for clothing and fashion shopping?
Nearby clothing stores include Maurices, Garage, Northern Reflections, Bootlegger, and Lids, offering womenswear and fashion accessories.