Kelseys Original Roadhouse

Reviews

• AT

  Andrew Tegho

  Apr 5, 2026
  5.0
  The Mapleview location never disappoints. The place is spotless and the food is great. I wanted to thank Emily for the amazing service. Her kindness, professionalism and great sense of humour helped turn a not so great day into a lovely evening. She also made a mean cosmo, which in turn made my much better half happy.
• YK

  Yusuf Khan

  Apr 2, 2026
  5.0
  Wings were super crispy. And even when I subconsciously ordered the wrong flavour of wings, the server offered to make a new batch. Really good. Plus the daily deals they have are amazing.
• NR

  Nikki Randall

  Mar 27, 2026
  1.0
  We ordered a meal delivered from Uber Eats, something we do quite often. We never complain about the restaurant if the food is cold as this is the driver’s issue, however it’s unlikely we will order from here again. This is the second time we ordered the shrimp Alfredo and there were very few shrimp. Also the second time we ordered goats cheese and beet salad with chicken, but today we got a ‘hint’ of goats cheese. In the photo top left corner you can see the only goats cheese that was in it. If it’s too expensive to put the ingredients in the food, raise the price. So dissatisfied with this store.
• RM

  Rachel McGowan

  Mar 22, 2026
  1.0
  Don’t order from their website for pick up. I put in an order 2.5 hours early to pick up for 7:10pm and paid online. I showed up on time, but my order wasn’t out yet. While I was waiting I was told multiple times it would come out soon, they were just busy but my order was coming soon. After asking multiple times, and 40 minutes later, the manager tells me they never got my order, even though I had the email with the confirmation number. The manager barely apologized and said he would put the refund through later in the evening. What a waste of time to not even get our meals!
• T4

  Tluanesra 44

  Mar 14, 2026
  5.0
  We had a few challenges with our order & helping a child with food aversions. Kelsey's has always been this child's favourite restaurant, because the food was predictable & safe. The food we ordered was off the kid's menu (with a picture for each item), & something that we have ordered multiple times before. The menu item looked the same on the printed menu, but when it arrived, it was very different. We were notified by the server after it was delivered that the item had changed a while ago, but the picture on the menu had remained the same. Our server, Emily, was fantastic. She helped us find an item that would be enjoyed, got the food very quickly, made more than 1 change to our order on the fly, & was very friendly & accommodating. Her service was impeccable. It is because of staff like Emily, that we will continue to eat at Kelsey's. When I spoke to 1 of the managers I was told that the restaurant was unable to change the menu with each food change, but they were apologetic. As a note, Kelsey's as a company need to be more aware of the types of decisions that are made, based on the menu provided. When food aversions are an issue, a printed menu is an integral tool in what is already a very difficult thing to manage. I am find it hard to blieve that a menu printed on a disposable piece of paper can't be easily modified. I understand they are printed in bulk. I also understand that having to pay for a meal that isn't what is advertised becomes financially restrictive & creates a negative experience for a child (& family) who already struggles significantly with being able to enjoy food/eating out. If we had not had a wonderful server, we my not have the desire to return. Thanks Emily, for making our trip out, such a positive experience!!

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