Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about overcooked items, incorrect orders, and underfilled portions.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and highlighted positive experiences with ice cream and cakes.
Cleanliness
While some customers noted cleanliness, others pointed out issues with the state of the washrooms and tables.
Value for Money
Many customers felt that the prices were too high for the quality and portion sizes of the food.
DE
devon e
3 days ago
1.0
As a working professional who values my financial literacy, I will not be wasting money at this establishment anymore. Their rule of flipping the blizzard wasn’t honoured this last visit. Droopy and watery mess that I paid over $18 for. Save your money, and purchase Kawartha Dairy ice cream and buy it in bulk. That’s what I’ll be doing from now on. Rubbish.
AP
Alex Plomin
Nov 11, 2025
5.0
Aiden and his team were excellent at assisting with an issue regarding delivery and helped to the best of their abilities. Thanks so much! A pleasure to deal with
AB
Amber B
Nov 2, 2025
1.0
Terrible service and experience, won't be back to this location!
Ive been going to this location for years. My husband was unexpectedly home from work for his birthday (he travels for weeks at a time) so I went in to get a cake for his birthday as a surprise. I asked if they could write on it and maybe put more chocolate on the cake (there wasnt much). Ive asked this before and paid extra for it. It's never been an issue. I was told no they couldn't do that. I'm not sure why the sudden change, maybe the people working just didnt feel like doing it.
I was just trying to brighten up his birthday after we had to put his dog down last week. His dog was diagnosed with a very aggressive lymphoma. He's been really down.
So thanks Dairy queen for your disappointing service!
11/02/2025 (7pm)
AL
Andrew Ligori
Oct 28, 2025
2.0
After placing an order, pushed aside so the cashier could cash out a $52 cake. Asked what we'd like a second time, redid the same order with an apology yet no reason for being pushed aside. Order made incorrectly and waited for correction after placing the same order a third time.
JL
Jody Langdon
Oct 25, 2025
1.0
If I could give zero I would, ordered a milkshake. Paper straws don’t cut it. And no not using a spoon for a milkshake. Come on do better. Plastic cup but let’s save the world with the straw!!! Maybe the other was around you’d have less plastic and be able to have a milkshake the normal way!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Barrie?
Dairy Queen Grill & Chill in Barrie is open daily from 10:00 AM to 10:00 PM. Holiday hours vary, with earlier closing on December 24th and 31st, closed on December 25th, and opening at 2:00 PM on January 1st.
Where is Dairy Queen Grill & Chill located in Barrie?
It is located at 371 Yonge St, Barrie, ON, L4N 4C9, Canada.
What food specialties can I find at Dairy Queen Grill & Chill?
You can enjoy Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and specialty cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru services?
Yes, this location has a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and equipped for kids?
Yes, the restaurant is family-friendly and offers booster seats, high chairs, and seating suitable for children.
Does Dairy Queen Grill & Chill provide amenities like WiFi and restrooms?
Yes, they offer free WiFi and have restrooms available for customers.
Can I order Dairy Queen Grill & Chill menu items online for pickup?
Yes, you can place an order online for pickup through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/12031/.
What nearby eateries can I visit along with Dairy Queen Grill & Chill in Barrie?
Nearby you can find Mary Brown's Chicken, Urban Dish Grill & Wine Bar, Pizza Hut, Starbucks Canada, and Barnstormer Brewing and Distilling, offering a variety of dining options.
Are there nearby services close to Dairy Queen Grill & Chill that visitors might find useful?
Yes, nearby services include Lawton Auto Sales for automotive needs, Allandale Station Retirement Residence, and Road Safety Canada Driving School for driving lessons.
How can the nearby locations like Starbucks and Mary Brown's Chicken complement my visit to Dairy Queen Grill & Chill?
You can enjoy a coffee or snack at Starbucks before your meal, or consider dining at Mary Brown's for chicken options, making it easy to explore diverse food choices in the neighborhood.