Customers reported inconsistent food quality, with issues like melted blizzards, small portions, and old or moldy buns.
Customer Service
Mixed reviews on service; while some praised friendly staff, many highlighted rude management and poor customer interactions.
Cleanliness
The location is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Value for Money
Several customers felt that the prices were high relative to portion sizes and quality, with complaints about extra charges for basic items.
Overall Experience
While some customers had positive experiences, many expressed disappointment and indicated they would not return due to service and food quality issues.
AA
Arshad
1 day ago
5.0
This DQ in Aurora offers the widest variety of cakes in town at very affordable prices. Even on short notice, they can prepare custom orders within a few hours.
AA
Ahmad
2 days ago
5.0
chicken strips were really tasty and reasonably priced, offering good quality for the cost. The staff is friendly and cooperative, always willing to assist or provide extras when asked.
MM
Maani
2 days ago
5.0
This blizzard was very tasty and always perfectly blended whenever I come. Its consistent taste makes it a reliable treat every time.
HA
Hammad Akbar
2 days ago
5.0
This DQ offers tasty food and with reliable quality. The service is friendly and quick, making it a convenient and enjoyable stop.
GY
Genevive Y
Nov 2, 2025
2.0
It was a bad experience i had last night, they approached me so shockingly that i froze to react, very unprofessional, please be aware of the people who work here they luck of professionalism very obvious they forgot the most important thing how to deal with customers, and would like to share this to the public how they are. bad experience.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Aurora?
Dairy Queen Grill & Chill in Aurora is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes among other fast-food options.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly and provides booster seats, high chairs, wheelchair accessibility, and restrooms.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, they have both a drive-thru and outdoor seating available for customers.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online through their pickup ordering website: https://www.dairyqueen.com/en-ca/order/pickup/n/70659/.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
Where is Dairy Queen Grill & Chill located in Aurora?
It is located at 40 Melvin Robson Ave, Aurora, ON, postal code L4G 4B8, Canada.
Are there any parks near Dairy Queen Grill & Chill where families can relax after a meal?
Yes, Edward Coltham Park, Ken Sturgeon Park, and Frank Stronach Park are nearby parks where families can enjoy outdoor activities after visiting.
What other food and beverage options are near Dairy Queen Grill & Chill?
Nearby, you can find Starbucks for coffee and New Fusion Chinese Restaurant for Asian cuisine, offering more dining choices in the area.
Are there any medical or dental services nearby in case of emergencies?
Yes, Auroramillsdental, St. John's Family Dentistry, Enhanced Care Medical Clinic, and Aurora IDA Pharmacy are all close to Dairy Queen for dental and medical needs.