Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and unprofessional behavior from management.
Food Quality
Several reviews mention inconsistent food quality, including melted blizzards, small portions, and issues with freshness, while others enjoyed the taste and quality of certain items.
Cleanliness
The location is generally noted for being clean and well-maintained, although some reviews mention unsanitary conditions.
Pricing Issues
Customers expressed dissatisfaction with perceived high prices and extra charges for items like cups and toppings, leading to complaints about value for money.
RB
Ray Budiwarman
4 days ago
1.0
Went through the Drive-Thru of this location and had issues hearing the voice. Additionally, I was surprised to receive my order with only 5 out of the 6 tenders ordered and barely any fries. This is quite disappointing considering this was close $20 worth of food. The photo provided was before anything was touched. Please check your food before leaving if you are going through the drive through in this location.
EV
Emanuel Vellios
5 days ago
5.0
Always had good service here and generous portions
LL
Lawrence Li
Jan 2, 2026
5.0
I usually eat chocolate dip cone as I cannot resist it when I walk in, usually my wife buying coffee from Starbucks across the restaurant. We had potine once, it was good, but a bit salty, the manager said that I can tell them I want less salty one next time. The seats are very comfortable and service is very good. Their cone is the best, not too sweet!
CW
Carmen Wong
Dec 23, 2025
5.0
Clean and very friendly service. Staff and manager were eager to help me pick out an ice cream cake. Their blizzard was delicious but a bit too soft. They even opened the door for me to leave since my hands were full.
RR
Rashel
Dec 18, 2025
1.0
The employees are so rude, They don’t listen and they make food horribly would not recommend going
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Aurora?
Dairy Queen Grill & Chill in Aurora is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes among other fast-food options.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly and provides booster seats, high chairs, wheelchair accessibility, and restrooms.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, they have both a drive-thru and outdoor seating available for customers.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online through their pickup ordering website: https://www.dairyqueen.com/en-ca/order/pickup/n/70659/.
Is WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at this location.
Where is Dairy Queen Grill & Chill located in Aurora?
It is located at 40 Melvin Robson Ave, Aurora, ON, postal code L4G 4B8, Canada.
Are there any parks near Dairy Queen Grill & Chill where families can relax after a meal?
Yes, Edward Coltham Park, Ken Sturgeon Park, and Frank Stronach Park are nearby parks where families can enjoy outdoor activities after visiting.
What other food and beverage options are near Dairy Queen Grill & Chill?
Nearby, you can find Starbucks for coffee and New Fusion Chinese Restaurant for Asian cuisine, offering more dining choices in the area.
Are there any medical or dental services nearby in case of emergencies?
Yes, Auroramillsdental, St. John's Family Dentistry, Enhanced Care Medical Clinic, and Aurora IDA Pharmacy are all close to Dairy Queen for dental and medical needs.