Some customers praised the cleanliness of the location, while others reported dirty conditions and poor maintenance.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times and frequent requests to pull over.
Customer Service
Feedback on customer service was mixed; some staff were described as friendly and helpful, while others were noted for being rude and unprofessional.
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and poor food quality.
Food Quality
While some customers enjoyed their meals, many complained about cold, stale, or poorly prepared food.
MH
Muhammad Hadi
Nov 15, 2025
1.0
Very dirty, all the bins are full. Need to clean up.
JK
Jasleen Kaur
Nov 7, 2025
1.0
Absolutely ridiculous service. We ordered at 5:39 PM and stood there waiting until 6:00 — not a single update, no apology, nothing. When I finally asked for a refund, the staff didn’t even pretend to care. Instead, she gave full attitude like we were the problem. When we asked what was going on, she straight up said “I don’t care.” Seriously? That’s how you talk to customers? The WORST McDonald’s I’ve ever been to — zero professionalism, zero respect. Hire people who actually want to work.
MT
Mehmet from Toronto
Nov 3, 2025
5.0
This McDonald’s in Ajax is one of the cleanest locations I’ve been to! The dining area, restrooms, and even the drink station were spotless. The staff were friendly, quick, and organized, which made the visit smooth and pleasant. My order came out fresh and hot, and everything tasted just the way it should.
It’s clear the team here takes pride in keeping the place tidy and welcoming, which isn’t always the case at fast-food spots. Great job to the management and crew — I’ll definitely stop by again when I’m in the area!
SS
Sukhpreet Singh
Oct 31, 2025
1.0
I wish I could rate even lower than this worse experience soo far. I placed an online order and then went there to pickup my order. The manager and workers working there is soo rude saying that our system is resetting so we cannot make orders come back at 5am. Totally crap why you had a false sign outside saying 24/7 open wasting customers time.
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Peter Ferguson
Oct 25, 2025
3.0
I think it’s absolutely criminal that different sized teas are different prices, and recently the large tea is now 4000 pts on the app for a free one where the other sizes are 2000k pts.
The difference between each size is a slightly larger cup and some more hot water.
So McDonald’s, this giant corporation that makes billions is charging people for some more hot water? How much more hot water is in a large than a small? 10¢ worth? How much more does a large cup cost over a small when they buy these cups in such massive quantities? It’s probably a 5¢ if that.
Absolutely ridiculous. All through the 80s and 90s any restaurant or coffee shop, tea was one price regardless of size because you pay for the tea bag.
Just blatant price gouging.