McDonald's

3.5
222 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
270 Kingston Road East, AJAX, ON
L1Z 1G1, Canada

Hours

Reviews

3.5
222 reviews
5 stars
84
4 stars
52
3 stars
29
2 stars
14
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported extremely poor service, including rude staff and long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold fries and incorrect orders.

Cleanliness

The cleanliness of the dining area was frequently criticized, with many tables reported as dirty.

Staffing Issues

Customers noted a lack of staff, leading to slow service and long wait times.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food quality during their visits.
  • MS
    Matthew Smith
    Oct 16, 2025
    4.0
    Had lunch used points for an mc double paid for fries and a drink.
  • TT
    Tanveer
    Sep 22, 2025
    1.0
    Extremely bad customer service experience.
  • BL
    Ben Lehman
    Sep 3, 2025
    5.0
    Went in to grab some dinner only two staff on very impressed that they excelled at keeping service moving and orders going out correctly waited about 15 minutes or so from time of order to getting food it was still olenty hot and fresh fries to boot great work
  • RR
    rami raja
    Aug 26, 2025
    1.0
    We visited this McDonald's as a family of four to dine in after shopping at Walmart. I have two kids ages 5 and 1. Immediately after walking in, we noticed that half the dine in area was closed off (the tables were clean) the other half of the dine in area tables were all dirty. We usually are able to pick up a high chair for our baby to sit and eat at other locations. We could not find any. Since the tables were all dirty we decided to get our food to go. Two people were working at the counter without having any communication with the customers. The biggest disappointment out of the whole visit was that they missed to include the drink for the happy meal and the amount of fries the person serving us gave. It was a super sized fries which was barely filled. The cashier/manager who was handling the money took almost 15-20 minutes to serve our whole order still managed to mess it up. You would think that it's more than enough time to get the order right. The way the employee filled the fries box could be reported to the health and safety department as her fingers were touching them. She should have either washed her hands, held the box properly or worn gloves. We have paid $4.89 (plus tax) for this super-sized fries for it to be barely filled. I have included a video for your reference. I would say it was a small fries fit in a super sized container. It was a very disappointing visit. I hope the corporate addresses these issues with the staff and so they can do better next time. We are regular visitors to this location as we shop at Walmart every week. Hope they do better in the future! I wrote to corporate about the whole incident no response. Almost two weeks passed.
  • GS
    Gajan Siva
    Aug 23, 2025
    1.0
    Very bad service and poor pack food plus the lettuce in burger is old and rotten , need to improve

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 270 Kingston Road East, Ajax?

McDonald's at 270 Kingston Road East, Ajax is open daily from 7:00 AM to 11:00 PM.

Does this McDonald's location offer drive-through service?

No, this McDonald's location does not have a drive-through service; it is closed every day.