Service Issues
Customers frequently reported slow service, incorrect orders, and unhelpful staff, leading to frustration.
Food Quality
Many reviews indicated a decline in food quality, with complaints about overcooked items, incorrect customizations, and unsatisfactory flavors.
Positive Experiences
Despite the issues, some customers praised the friendly staff and enjoyed their meals, highlighting specific items like onion rings and drinks.
Order Accuracy
There were numerous complaints about incorrect orders, missing items, and issues with app orders, suggesting a need for better order management.