Service Quality
Customer service experiences vary widely; some report friendly and helpful staff, while others mention rude interactions and poor handling of complaints.
Food Quality
Food quality is inconsistent, with reports of cold, undercooked, or poorly prepared items, leading to dissatisfaction among many customers.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect orders, causing frustration for customers.
Speed of Service
Drive-thru and service speed are often criticized, with many customers experiencing long wait times for their orders.
App Experience
The app is noted for convenience, but issues with functionality and order processing have led to negative experiences.