Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned issues with food quality, such as cold or undercooked items and finding foreign objects in meals.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
Speed of Service
Customers experienced long wait times, especially for drive-thru and mobile orders, leading to frustration.
RT
Rhonda Tate
5 days ago
2.0
The food was all wrong and it took them over an hour to get our correct order to us.
LL
Luciana
Feb 18, 2026
1.0
When I was ordering via drive thru the guy didn’t know anything. When I asked what drinks were available he said “idk the drinks on the menu”. He was rude and didn’t care to help. He had me look up the menu to know the drink options and after I asked if they had hi c and lemonade he said yeah but never gave me the options. If you don’t care to give customers good service and be helpful than why work in a fast food place.
MS
Miguel Saldana
Jan 4, 2026
4.0
McDonald’s frise
BF
Bayle Foree
Jan 1, 2026
1.0
01/01/26 at 9:46 am Order 16
i ordered a Sausage Egg McMuffin Meal with a Medium Iced Caramel Machiatto $6.90, Hotcakes & Sausage $4.29 with an extra hash brown $2.39. Received everything but the Sausage Egg McMuffin and when you try to call the phone just rings. Even after multiple consecutive calls to fix their mistake. Poor customer service and inability to read a screen and make sure customers have all their food. RIDICULOUS!!!
KP
Ken Pigg
Dec 26, 2025
5.0
The service was prompt, The food was fresh, the dining room was clean, All you can hope for from McDonald's.