Sonic Drive-In

Reviews

• JJ

  Justin Harris (JD)

  4 days ago
  1.0
  I had one of the worst customer service experiences I’ve ever encountered at Sonic Drive-In. I stopped by around 6:30 a.m. on Monday, like many night shift workers, this is my “dinner time”and was immediately met with disrespect. Instead of a simple greeting like “Welcome to Sonic,” I was bluntly hit with “What do you want?” over the speaker. No courtesy, no professionalism; just attitude. I let it go and said I had a mobile order for Larry, only to be told “pull forward” in a rude, demanding tone. It didn’t get better. When my food came out, the employee practically shoved the bags into my face, aggressive and completely unnecessary. At that point, it was clear this wasn’t just a bad moment; it was a complete lack of basic customer service. I called the store to speak with a manager, hoping to resolve the issue. Instead, I got even more unprofessional behavior. The manager dismissed the situation with “I’m not the one who did that.” That’s not the point, you’re the manager, and it’s your responsibility to address how customers are treated. When I pressed the issue, she escalated things further by cussing at me over the phone. Even went as far as telling me to come back and say that to her face, like she's capable of getting her butt off that stool she was sitting on. Completely unacceptable. I’ve already filed a formal complaint with corporate, but given that complaints appear to be outsourced and handled with little accountability in Indonesia, I’m not holding my breath. If this is the standard of service at this location, customers should seriously consider going elsewhere. Respect costs nothing, and this place seems unwilling to offer even that.
• AM

  Andro Martinez

  Apr 4, 2026
  1.0
  Deberían cerrar, esta en muy malas condiciones, el servicio muy lento.el peor sonic al que e ido.
• DC

  Denise Clay

  Apr 2, 2026
  5.0
  So the food was good I did have an experience with a strawberry horchata shake and that was not to my liking and the young lady was really quick to offer me something else the service is great! For me if the food is good that's a plus but if the service is great it's worth the experience
• JT

  john trammell

  Mar 25, 2026
  1.0
  We ordered two drinks and had to wait here forever. That's not really what bothered me though. There was an older guy that was out walking in the heat and he just asked for a cup of ice and they kept telling him in a minute and nobody ever came. He ended up leaving in the heat. Terrible service no humanity at all
• CL

  Cringe Lord216

  Mar 3, 2026
  1.0
  I’ve had several bad experiences at this store. One time I ordered breakfast on the app (around 7am) and I went to the store just for no one to be there. I had to call corporate for a refund. Another time I accidentally selected cherry limeade slush on the app instead of cherry. Instead of the guy just remaking it for me despite my mistake he absolutely refused to remake it. Didn’t even get my cherry fruit!