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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Food Consistency
Customers reported inconsistent food quality, with issues such as incorrect orders, undercooked items, and smoothies lacking flavor.
Cleanliness
Several reviews mentioned unsanitary conditions, including sightings of roaches and dirty bathrooms, which negatively impacted customer experiences.
Staff Behavior
Multiple customers expressed concern over unprofessional behavior from management towards employees, which affected the overall atmosphere of the location.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food and smoothies.
AF
Amaryllis Fernandez
Nov 4, 2025
5.0
Get the chicken pesto flat bread with the vegan chicken yum
CS
Carl Smithy
Aug 18, 2025
5.0
Great smoothie and great service with a kind smile. Great manager left with a awesome drink and a smile
KT
karen thomas
Aug 6, 2025
5.0
Love it
AA
AJay
Jul 28, 2025
1.0
I try my hardest to not complain, but instead show support to EVERYONE who gets up and goes to work everyday because I know it can be hard sometimes. But today was a bit much for me when it comes to this location. I have been ordering from this location for about two or three years now or maybe more and have watched it go down hill to the point where I drive to a whole different location in hope that my experience will be better when THIS location is only 7 to 10 minutes away from me. The issues in the past and up to today (which is supposed to be the star of the show) are the smoothies I have ordered. After noticing the chunks of Spanish when ”TRYING to drink my smoothie" upon the unpleasant taste' I eventually stopped going to this location up to today. Today I decided to try them again ONLY because I'm trying to watch how I eat and I also was limited on time. In the photo is a description of my order with someone's" HAIR STICKING OUT OF IT THAT I BIT INTO "TWICE"....and unfortunately the smoothie was still botched again...
JS
Joe Stuard
Jul 20, 2025
5.0
This spot’s part of my regular routine for a reason smoothies are consistently great, and the staff keeps things moving. Quick, clean, and reliable. No complaints.
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the daily operating hours for dining in at Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open for dine-in Monday to Friday from 7:00 AM to 9:00 PM, Saturdays from 8:00 AM to 9:00 PM, and Sundays from 9:00 AM to 9:00 PM.
Is there a drive-through available at Tropical Smoothie Cafe?
Yes, drive-through service is available daily from 7:00 AM to 9:00 PM on weekdays, 8:00 AM to 9:00 PM on Saturdays, and 8:00 AM to 9:00 PM on Sundays.
What types of meals can I get at Tropical Smoothie Cafe?
You can enjoy breakfast, lunch, brunch, dinner, and late-night meals at Tropical Smoothie Cafe.
Does Tropical Smoothie Cafe offer delivery and pickup options?
Yes, they offer in-store pickup, curbside pickup, delivery, and same-day delivery services.
What payment methods are accepted at Tropical Smoothie Cafe?
Tropical Smoothie Cafe accepts American Express, Android Pay, Apple Pay, cash, contactless payment, Discover, Mastercard, and Visa.
Can I order ahead using an app for Tropical Smoothie Cafe?
Yes, you can order ahead using the Tropical Smoothie app available on both Apple App Store and Google Play Store, or online via their website for delivery, curbside, or pickup.
What are some nearby places I can visit before or after dining at Tropical Smoothie Cafe on East 21st Street?
Nearby, you can visit La Nails & Spa for beauty treatments, Freckles Frozen Custard for dessert, and McAlister's Deli for additional dining options.
Is Tropical Smoothie Cafe located near mobile phone stores for convenient shopping?
Yes, nearby mobile phone stores include Sprint Store, Cricket Wireless, and T-Mobile, allowing you to visit them before or after your smoothie cafe experience.
Are there entertainment or event venues close to Tropical Smoothie Cafe for a full day outing?
Yes, Jacksonville Fairgrounds is nearby, which hosts events and fairs that you might enjoy before or after your visit to Tropical Smoothie Cafe.