Service Quality
Numerous customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative dining experience.
Food Consistency
Many reviews highlighted issues with food quality, including incorrect orders, poorly prepared items, and complaints about smoothies being watered down or lacking flavor.
Cleanliness
Several customers noted unsanitary conditions, including sightings of roaches and dirty bathrooms, which significantly impacted their overall experience.
Wait Times
Customers frequently mentioned long wait times, both in-store and at the drive-thru, often exceeding acceptable limits, contributing to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted the quality of certain smoothies and food items.