Service Speed
Customers frequently reported long wait times for orders, often exceeding 15-30 minutes, even when the location was not busy.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including wrong items and missing components, leading to customer frustration.
Food Quality
Several customers expressed disappointment with the quality of food, mentioning cold items, stale buns, and overall poor preparation.
Staff Attitude
While some staff were noted as friendly and helpful, numerous reviews pointed out rudeness and lack of professionalism among employees.
Location Management
Frequent complaints about understaffing and poor management practices were noted, suggesting a need for better oversight and training.