Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, even with mobile orders.
Staff Attitude
Many reviews highlighted rude or unhelpful staff interactions, contributing to a negative customer experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, or poorly prepared food.
Food Quality
While some customers enjoyed the food, there were complaints about cold or poorly prepared items, indicating inconsistency in food quality.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and equipment issues, leading to a frustrating experience for customers.