McDonald's

3.4
2007 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9525 E 71st St S, Tulsa, OK
74145, United States

Hours

Reviews

3.4
2,007 reviews
5 stars
721
4 stars
385
3 stars
350
2 stars
149
1 star
402

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rudeness from staff and management, as well as communication issues due to language barriers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Speed of Service

Several reviews mentioned long wait times at both the drive-thru and inside the restaurant, with some customers leaving without being served.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or improperly cooked items, as well as complaints about the cleanliness of the food.
  • AF
    A Fig
    2 days ago
    2.0
    Got my order wrong. Employees barely speak English.
  • KR
    Keith Ramay
    Jan 3, 2026
    5.0
    Pleasant staff and good service. Food was fresh unlike most McDonald's.
  • MC
    Megan Curran
    Dec 17, 2025
    1.0
    I couldn't accurately rate the food because the stubborn, rude, and broken English manager (I'm assuming) absolutely refused to serve us our food after paying for it, waiting in line for 40 minutes, and LITERALLY showing him my receipt. Never again.
  • AA
    Alexis
    Dec 16, 2025
    1.0
    This was an upsetting and unnecessary experience at the drive-thru. I ordered a hot fudge sundae and received one with an almost nonexistent amount of fudge. When I politely asked if a small amount more could be added, the employee immediately shook her head “no,” without explanation. I then calmly asked if the fudge could at least be placed in a small cup or container, and she snapped and yelled “no” through the drive-thru window. The tone was openly hostile and completely disproportionate to the request. What made the situation worse was the visible discomfort of the other employees. They stood nearby appearing tense and apologetic, as though this behavior was not unfamiliar to them. It was clear they felt uncomfortable—and frankly, embarrassed—by how I was being treated. I want to be clear: this request was made for my young daughter. It was her birthday, and this small sundae was the only treat I was able to get her. Being met with such aggression over something so minor was disheartening and genuinely hurtful. Mistakes happen. Policies exist. But there is no justification for yelling at a customer who is being polite—especially under these circumstances. This interaction reflects very poorly on the management and overall culture at this location.
  • AA
    Aubrey Adkisson
    Dec 14, 2025
    1.0
    I have never had an experience this bad at a fast food restaurant in my LIFE. I placed an order through the app showed up to the drive through and sat there for 5 mins and NO one tried taking our order. We pulled up to the first window and sat there for a few mins and SEVERAL people passed by the window and could obviously see our car and would not come to the window. We pulled up to the next window and tried again, same thing and no response. We rounded and did the same thing 3 TIMES. The doors on the building were locked so we couldn’t come inside. They were obviously open as the app took my order. Would love to know why staff is blatantly refusing service. Crazzzzyyyyy.

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 9525 E 71st St S, Tulsa?

McDonald's at 9525 E 71st St S in Tulsa is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's location offers drive-thru service 24/7.