Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted extremely poor customer service, including rudeness from staff and management, as well as communication issues due to language barriers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Speed of Service
Several reviews mentioned long wait times at both the drive-thru and inside the restaurant, with some customers leaving without being served.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or improperly cooked items, as well as complaints about the cleanliness of the food.
AF
A Fig
2 days ago
2.0
Got my order wrong. Employees barely speak English.
KR
Keith Ramay
Jan 3, 2026
5.0
Pleasant staff and good service. Food was fresh unlike most McDonald's.
MC
Megan Curran
Dec 17, 2025
1.0
I couldn't accurately rate the food because the stubborn, rude, and broken English manager (I'm assuming) absolutely refused to serve us our food after paying for it, waiting in line for 40 minutes, and LITERALLY showing him my receipt. Never again.
AA
Alexis
Dec 16, 2025
1.0
This was an upsetting and unnecessary experience at the drive-thru. I ordered a hot fudge sundae and received one with an almost nonexistent amount of fudge. When I politely asked if a small amount more could be added, the employee immediately shook her head “no,” without explanation.
I then calmly asked if the fudge could at least be placed in a small cup or container, and she snapped and yelled “no” through the drive-thru window. The tone was openly hostile and completely disproportionate to the request.
What made the situation worse was the visible discomfort of the other employees. They stood nearby appearing tense and apologetic, as though this behavior was not unfamiliar to them. It was clear they felt uncomfortable—and frankly, embarrassed—by how I was being treated.
I want to be clear: this request was made for my young daughter. It was her birthday, and this small sundae was the only treat I was able to get her. Being met with such aggression over something so minor was disheartening and genuinely hurtful.
Mistakes happen. Policies exist. But there is no justification for yelling at a customer who is being polite—especially under these circumstances. This interaction reflects very poorly on the management and overall culture at this location.
AA
Aubrey Adkisson
Dec 14, 2025
1.0
I have never had an experience this bad at a fast food restaurant in my LIFE.
I placed an order through the app showed up to the drive through and sat there for 5 mins and NO one tried taking our order. We pulled up to the first window and sat there for a few mins and SEVERAL people passed by the window and could obviously see our car and would not come to the window. We pulled up to the next window and tried again, same thing and no response. We rounded and did the same thing 3 TIMES. The doors on the building were locked so we couldn’t come inside. They were obviously open as the app took my order.
Would love to know why staff is blatantly refusing service. Crazzzzyyyyy.
What are the hours of operation for McDonald's at 9525 E 71st St S, Tulsa?
McDonald's at 9525 E 71st St S in Tulsa is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's location offers drive-thru service 24/7.
What delivery services does this McDonald's support?
This McDonald's supports delivery, curbside pickup, same day delivery, and no-contact delivery options.
How can I order McDonald's for delivery or pickup?
You can order McDonald's for delivery or pickup online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
This McDonald's is located at 9525 E 71st St S, Tulsa, Oklahoma, 74145, USA.
What other dining options are nearby this McDonald's?
Nearby dining options include Del Taco, Arby's, Waffle House, MaMa’s Roll, Applebee's, Bricktown Brewery, and Sam's Club Cafe, giving you a variety of cuisines to explore before or after your visit.
Are there any retail or service stores near this McDonald's?
Yes, nearby retail and service stores include Metro by T-Mobile, AT&T Store, 5.11 Tactical, Mattress Firm Tulsa, and Sam's Club Pharmacy, useful if you want to combine errands with your meal.
Can I find any health or beauty services close to McDonald's?
Nearby health and beauty services include Sola Salon Studios, Glamour studios by Dayan, L&V Nails, Dynamic Health Wellness & Rehabilitation Center, and Rapid Dental Help.
What special programs or rewards does McDonald's offer?
McDonald's offers the MyMcDonald's Rewards program where you can earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.