Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported poor customer service, including rude staff and communication issues.
Food Quality
There were numerous complaints about food being cold, incorrect orders, and overall low quality.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant and drive-thru area.
Speed of Service
Customers frequently mentioned long wait times and slow service, particularly during busy hours.
Inconsistency
The quality of service and food varied significantly, with some customers having positive experiences while others faced numerous issues.
PC
Pam Crabtree
Nov 12, 2025
2.0
A typical McDonald’s. This particular location had a highly unprofessional employee taking drive through orders. After getting through that experience, No one at the pick up window would make eye contact, literally ignoring me until I got their attention.
Very frustrating.
MP
Mari Perez
Oct 28, 2025
1.0
I pulled up ordered my food the young lady taking my order barely spoke English. I asked to speak to the manager and gave me a hard time and said the manager does not get there until 9:00am. Mind you it was 6:00am when I was there. Poor customer service. I go to McDonalds all the time and this is by far one of the worst experiences in one of them.
SW
Starr Winans
Oct 17, 2025
5.0
The fish sandwich and fries were nice and fresh. I appreciate when the food is hot.
SB
Sebetha “Rabbit” Bensley
Oct 14, 2025
5.0
Mobile order, ready when I arrived, fresh & hot, nuggets were perfectly crispy
JL
Joseph Long
Oct 12, 2025
1.0
You absolutely have to schedule enough people on Sundays. What the hell? Front counter girl is completely useless. Incompetent. Rude. This place is a joke