Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.
Food Quality
While some customers praised the food quality, others reported stale items and inconsistent preparation.
Cleanliness
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
Speed of Service
Customers noted slow service, particularly during busy times, leading to frustration and long wait times.
BM
brent murray
Nov 4, 2025
2.0
It no longer has a kids play place
ML
Michael “Louie” Lewis
Nov 3, 2025
3.0
The service is rated so low just because I have higher standards when it comes to restaurant functionality than a lot of people. They aren't very organized, and that matters when there are several door dashers trying to get their orders at the same time. Not terrible service, but definitely not great.
LP
Lady P
Oct 28, 2025
1.0
Service - BELOW zero stars!
Went to McDonalds store 7647. We had survey receipts - buy one sandwich get one free.
The last time I presented 2 receipts and the manager questioned me and said I could only use one. I said my friend was in the car with my dog, the manager showed his displeasure and asked me if what I said was true!!! How rude!!!!
Today, the SAME manager UNHAPPILY took the survey receipt, but he kept my new receipt! When I asked for the receipt, he said - new policy. Management says the receipt has to be kept with the coupon. EXCUSE ME!?!?!
This manager at this store is a short guy with spectacles. He is VERY unfriendly and comes across as rude.
This McDonalds USED to be very good. Now it just sucks. The manager is horrible.
I have never had any issues at any other McDonalds with coupons, receipt surveys, etc, except this one.
YB
Yuanita Brown
Oct 28, 2025
5.0
There caramel frappes are so good, love the breakfast burritos and their breakfast Bagels power off the chain...
FJ
Franklin Jones
Oct 9, 2025
3.0
I honestly think it would be better if the homeless would find another place to camp/hang out. They walk up to you getting out of your car, they’re sitting on the walks going into the door or sleeping on the grass and to make it worse the city decided to put a bus stop directly in front so they are also hanging out/sleeping there as well. Sorry Ronald but you really need to move or hire a mall cop!