Service Speed
Numerous customers reported extremely slow service, often waiting over 20 minutes for their orders, contradicting the brand's 'freaky fast' promise.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and failure to follow specific customer requests.
Cleanliness
Several customers noted unsanitary conditions, including sticky floors and dirty bathrooms, which negatively impacted their dining experience.
Customer Service
While some employees received praise for their friendliness and helpfulness, many reviews mentioned rude staff and poor management, leading to a lack of positive customer interactions.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh ingredients and tasty sandwiches, others reported stale bread and poorly made items.