Customers frequently reported slow service, with many noting long wait times for both in-store orders and deliveries.
Order Accuracy
There were numerous complaints about incorrect orders, with several customers receiving the wrong items or missing components.
Food Quality
While some customers praised the freshness and taste of the sandwiches, others reported issues with stale bread and old ingredients.
Staff Attitude
Feedback on staff interactions was mixed; some customers highlighted friendly and helpful service, while others experienced rudeness or indifference.
Cleanliness
Several reviews mentioned that the establishment was clean and well-maintained, contributing positively to the overall experience.
KD
Kelly Davis
Jan 2, 2026
2.0
Ordered gargantuan on wheat. $17.56 for a sandwich with about $1 of ingredients... and I get it, that's Jimmy John's thing.. but they cut the sandwich at a top-to-bottom diagonal... an angle from top to bottom, not straight down.... so there is a thin strip and thick strip of bread at the top and bottom... there was no way to hold this sandwich and eat it. Somebody had to think really hard to figure out how to make the sandwich incapable of being eaten like a sandwich. If I had a plate and fork, no problem. Unfortunately I did not.
NS
narinder Singh
Dec 28, 2025
1.0
Poor customer service....asked the lady to add extra onions twice....she added 1 small piece. Gotta love service with an attitude
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Fauscsk _
Dec 10, 2025
2.0
A few months ago this place was great, but the last 4-5 times my girlfriend and I have picked up food from here they've left things off our sandwiches, given us old almost brown guac or other noticeably old ingredients, and taken 5-6 minutes to say anything to us at the drive through window. I don't know what's changed here recently, but I recommend going to a different Jimmy John's.
MM
Mark McVay
Nov 26, 2025
1.0
Hadn’t started the pick up order when I arrived even though no one waiting and then unfortunately got one of the sandwiches completely wrong.
MD
Mauiboy Dave
Sep 24, 2025
4.0
I got the sandwich without the bread and it was really good. They did a good job on making a sandwich