Chipotle Mexican Grill

Reviews

• KL

  Ken Lane

  Jan 2, 2026
  3.0
  While you may get decent service if you order at the counter, I wouldn't recommend getting take out from here. The last two times I've been in, mistakes have been made. I ordered a steak burrito that came with absolutely no steak. And today, they sent me out the door with the completely wrong order. I think they need to revisit the quality control on there to go orders.
• XG

  x Goldies

  Dec 30, 2025
  1.0
  Fiancé ordered an order with a drink online and they sealed an empty cup inside the bag. Never in my life have I had that happen. Fill the drink and put it with the order.
• OH

  Omar Herrada

  Dec 19, 2025
  1.0
  Was dissatisfied they were using rice mixed with beans and when I asked for cheese they said they were out but one employee pointed down saying there was the other employee gave him the look to be quiet and they were giving me old sour cream which they where scrapping out the bowl which looked like chalk clumpy and dry I asked for guacamole and it was brown come on now. I asked for a refund manger rolled her eyes and smacked her lips and was talking low about me to the other workers there I asked her how like it will take for refund and she kept saying idk while rolling her eyes I want my 40$ back or a gift card or a new bowls. Her name is Mia talk to her on how to treat customers please and thanks
• JB

  Jon B

  Dec 14, 2025
  2.0
  Usually great location…chicken today was like a salt-lick. Almost inedible. Dig around it a bit as it was take out and could not return.
• RH

  Robbie Harrington

  Nov 28, 2025
  1.0
  I returned to Chipotle today after nearly two years, hoping the service and quality had improved. Unfortunately, my experience confirmed the opposite. • Order Accuracy: My pickup order was labeled “Bag 1 of 1.” When I arrived home, only 1 of the 3 meals I ordered was inside — meaning 2 meals were missing. Attempts to call the restaurant led to an automated system with no way to reach a person. I had no choice but to drive back with my small children, only to find a second bag sitting unclaimed with no identifying label. After returning home again, I realized the order was still incomplete—the children’s juice I paid for was missing, adding insult to injury. • Food Quality: The guacamole was brown, the rice dry and stale, and the chicken overcooked. This is not the standard of freshness or quality Chipotle advertises. • Customer Impact: As a parent, I don’t have the time to make multiple trips for a single order. The lack of care in labeling, accuracy, and food preparation creates unnecessary stress and erodes trust. Chipotle positions itself as a brand built on quality and customer experience. What I encountered today was the opposite: poor service, poor food, and no accountability. I urge management to address these issues—accurate labeling, accessible customer support, and consistent food standards—so families like mine can rely on Chipotle without frustration or wasted time. This isn’t fast casual dining, it is fast but it’s incorrect, inconsistent & incomplete at best. I submitted an IT ticket to Chipotle’s IT helpdesk. The IT ticketing system does not allow copying and pasting of order numbers, nor does it accept screenshots of iPhone email receipts due to a 750KB file size limit. After spending approximately 10 minutes searching online, I was able to locate image resizing software to reduce the receipt size. Overall, Chipotle’s customer support platform is not designed to be user-friendly, making it difficult to submit issues or obtain timely resolution. If I could update this review to be lower than 1 star I would.

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