Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and unresolved complaints.
Food Quality
Many reviews highlighted issues with food being cold, stale, or not prepared correctly, leading to dissatisfaction with the overall quality.
Cleanliness
While some customers noted cleanliness in certain areas, others reported dirty dining spaces and unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were several positive mentions of good food and friendly staff, indicating that experiences can vary significantly.
SS
Skylar Shatto
Dec 5, 2025
1.0
Been there multiple times. Even when they’re empty (which is often and for obvious reasons) they act overwhelmed and rude. Went there the other day and they messed up three meals in one order and were super rude. Put in a complaint just for some guy to call me and ask for all the order details. I luckily kept the receipt and gave him the info and was told they would check the cameras to see if I deserve a coupon for one meal after telling me the girl I complained about is so amazing and such a good worker. I don’t want a stupid coupon for a fraction of what I paid. I want FAST food and basic politeness. I worked fast food for years. I know how it can be. The fact it’s been a bad experience EVERYTIME WITHOUT FAIL is crazy. At least they’re consistent about that if nothing else lmao.
JN
Jeremy Nunley
Oct 28, 2025
5.0
They have the beef!
JM
Jeff Morris
Sep 24, 2025
1.0
I got a chicken sandwich with no chicken patty. After going back, they didn’t even apologize, but they did replace it with a very old and stale chicken patty