Service Speed
Customers frequently reported long wait times for orders, often exceeding 20-30 minutes, even during non-busy hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Staff Performance
While some staff members were noted as friendly and helpful, overall management and training were criticized, with reports of inexperienced employees.
Food Quality
The quality of food was inconsistent, with several customers receiving cold or poorly prepared items.
Customer Experience
Overall, the customer experience was marred by slow service, order mistakes, and a lack of effective management.