FS
Fawn Squirrel-Davis
Jul 26, 2019
So tired of this location getting online orders wrong!!! What's the point of having the app or ordering online, if your order is consistently incorrect?!! That's NOT convenient! In fact, it's become infuriating!! There's a reason I place my order this way; because I'm hurting too bad to cook, let alone stand in a line to have our sandwiches made!!!!
The last few times, it was one thing or another, just minor issues, such as forgetting to toast the bread. But this time... OMG this time: we had to change our regular orders because they were out of the meats (no biggie, that's understandable, due to supply issues.) He ordered a roasted turkey 6", with all his fixings, then I placed my order.
After getting home from picking up the order, it was noticed, the roast turkey was tuna salad instead!! I took the sandwich back, and by then, it was nearing 9pm (his bedtime) and he'd decided to eat something here and go to bed.
I asked for a refund, and was told I couldn't be given one, without speaking to the owner.😡 I didn't want to speak to the owner, because I always get the same response, after doing a review or survey: "We're sorry we didn't meet your expectations, I'll make sure my team tries harder, blah blah blah."
Then I was asked if I wanted the correct sandwich after all. Reeeeeaaaaaallllyyyy?!! "Well, I guess I'll take it since I can't get a refund."🤬🤬🤷🏽♀️🤦🏽♀️🤦🏽♀️
I was asked again if I wanted to talk to the owner, and again, I declined, while waiting on the sandwich to be made. I said, "It's fine, I won't be back in this store. I'll drive further, just to make sure my order is done properly, thank you and have a good night."
I'm still trying to figure out how roasted turkey was confused with tuna salad, too!🤔🤔🤔 I only wish I'd taken a pic of the nasty monstrosity for proof, but I was too tired, and honestly angry.