Arby's

4.0
605 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2408 N 14th St, Ponca City, OK
74601, United States

Hours

Reviews

4.0
605 reviews
5 stars
266
4 stars
174
3 stars
99
2 stars
19
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and staff being inattentive or unprofessional.

Food Quality

Mixed reviews on food quality; some customers enjoyed the food while others complained about cold items, incorrect orders, and overcooked fries.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and restrooms, impacting the dining experience.

Customer Service

While some employees received praise for friendliness and helpfulness, others, including managers, were criticized for rudeness and poor handling of complaints.
  • HH
    Hydrocurve87
    Nov 4, 2025
    5.0
    Don't care much for Arby's seating motif. Too 70's-ish. Its cold and drab.
  • FM
    felisa mcrae
    Oct 19, 2025
    1.0
    Generally arbys is my go to place for lunch but today it truly let me down. They have steak nuggets as a new item on the menu and so I thought I would try it. BIG MISTAKE!!!! The Mac n cheese was warm one side and cold in the middle, the fried onions were soggy and old and it was a huge disappointment. An employee came by and asked how it was and I said horrible but that my dog would eat and their reply was at least it’s not going to waste and that was it. I’ll rethink my choice next time
  • MY
    Mike Yelton
    Oct 9, 2025
    3.0
    Arby bbq cold. Potato cakes hot. Drink ok
  • JR
    Joyce Riley
    Sep 17, 2025
    2.0
    Last two times I tried to eat here the staff was too worried about the drive thru to pay attention to the lobby. They told us they had to catch the drive thru up before they could begin taking anyone’s order. Several of us walked out because of it. Tried it again a week later and the service was the same except they wouldn’t acknowledge anyone in the lobby. So walked out again. If Arby’s can’t focus on two things at once they need to close their lobby and only focus on the drive thru.
  • JM
    Jim Morris
    Aug 28, 2025
    5.0
    Great fast food with excellent service.