Location.com logo
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Brand Certified

Chipotle Mexican Grill

2.9
(462 reviews)

About

Mexican Restaurant
Chipotle Owasso II is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
11320 E 96th Street N, Owasso, OK
74055, United States

Hours

Reviews

2.9
462 reviews
5 stars
163
4 stars
48
3 stars
30
2 stars
38
1 star
183

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash cans, and non-functional restroom sinks.

Service Quality

Customers reported inconsistent and often rude service, with some employees displaying unprofessional behavior and a lack of attentiveness.

Food Quality

Several reviews mentioned issues with food quality, including undercooked items, incorrect orders, and poor portion sizes.

Pricing Concerns

Many customers expressed dissatisfaction with the high prices relative to the portion sizes and quality of food received.

Staff Performance

While some staff members received praise for their friendliness and service, others were criticized for being disorganized and unhelpful.
  • BW
    Brandi W
    3 days ago
    1.0
    Both restroom sinks were out of order. After several motion attempts and jiggling loose faucet head (yeah the were broke), the sensors did not work to turn on water to wash hands after restroom use and before eating (um... holding a burrito - gross!). I informed staff and they said one was broke and the other takes a looooong time to sense and work. I could never get it to to turn on. I suggested they post out of order signs, or at least sinks not working and place hand sanitizers in there. It makes so sense that they wouldnt call a plumber out asap to fix, terrible situation and lack of care for puplic health.
  • AM
    Andres Montiel
    Feb 23, 2026
    1.0
    I walked in at approximately 9:15 PM intending to dine in. When placing my order, I was asked whether it was to go. After clarifying that I planned to dine in, the staff member assisting me made noticeable facial expressions and looked at the clock, which made the situation uncomfortable and unwelcoming. When I asked if there was an issue, I was informed that they were trying to finish up early, despite the posted closing time on Google Maps being 11:00 PM — nearly 1 hour and 45 minutes later. Due to the unwelcoming atmosphere, I ultimately decided to take my order to go instead of dining in. As a customer who arrived well before closing time, this experience was disappointing.
  • RR
    Rachel Reinert
    Feb 7, 2026
    1.0
    Normally I don’t have any issues with this Chipotle and I go here frequently for work orders and personal orders. I’ve never had an employee put blocks of cheese in my bowl before.
  • KB
    Kiera Blumhof
    Feb 1, 2026
    1.0
    7 dollars for chips and guac and was given this tiny bag that had like 5 chips in it, they are stale, and flavorless. very disappointed
  • JK
    James Kimball
    Jan 18, 2026
    1.0
    Had about 8 people in front of me. One being a large family. Took about 10 minutes for them to get their order made and paid for. Inconvenient, but understandable. Then one more couple in front of me. Took them about 10 minutes as well. They didn’t make any special requests, the staff was just extremely discombobulated. Half of the ingredients were bottom of the barrel low or completely empty. Staff were interrupting to ask for random ingredients for to go orders while customers in line were being served. I’m pretty sure there’s a special section devoted to ingredients for to go orders. When I finally got to the end, I noticed that there wasn’t a container for shredded cheese or sour cream. I asked if they could refill those ingredients, but was told they were completely out. I doubt that was the truth, but off things like that can happen I guess. The part that really pushed me over the edge, was that when I got home and finally ate, the chicken was completely undercooked. There is absolute no excuse for serving undercooked chicken to customers. I threw mine away. I hope no one else ended up getting sick.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: