Chipotle Mexican Grill

3.0
446 reviews
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About

Mexican Restaurant
Chipotle Owasso II is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
11320 E 96th Street N, Owasso, OK
74055, United States

Hours

Reviews

3.0
446 reviews
5 stars
159
4 stars
48
3 stars
27
2 stars
36
1 star
176

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and dismissive attitudes.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Portion Sizes

Numerous reviews highlighted consistently small portion sizes for both in-store and takeout orders, leading to dissatisfaction with value for money.

Food Quality

Many customers expressed disappointment with the food quality, citing issues such as bland flavors, overcooked items, and missing ingredients.

Operational Issues

Frequent complaints about long wait times, incorrect orders, and lack of stock for menu items were noted, indicating poor operational management.
  • TL
    Tre Lover
    Nov 8, 2025
    5.0
    It had been a couple of years since I had been to chipotle, but I decided to give it another chance thursday night after a previous bad experience. Upon arriving Devon greeted me with enthusiasm, a greet smile and an overall friendly demeanor. She was attentive to my order providing me with a great experience. My bowl was piled and my soul was happy to know there are still people in the service industry that care.
  • SH
    Stephanie Hernandez
    Nov 8, 2025
    5.0
    Me and my family come into this location pretty often and Ashlyn is the one who takes cares of us 90% of the time. She always greets us with a smile and does amazing putting our orders together! i would 100% recommend this location and seeing Ashlyn!
  • CT
    Caleb Rathbone “Tas”
    Nov 8, 2025
    5.0
    I love this store! Food is always great and with good portions, my favorite workers Cody and Ashlyn always welcome me in with a smile on their face. Will be coming back 😁
  • TT
    trevor tatro
    Nov 7, 2025
    5.0
    So this is the only Chipotle in Tulsa I go to. When I come in I’m always taken amazing care of. Portions are spot on and the crew rules. Ashlyn always makes my day when I come through. She’s sweet when she doesn’t have to be and runs a super tight restaurant. Cody is the man and always makes the best bowls. Come to this chipotle if you want the classic experience.
  • AP
    Arianna Palma
    Nov 5, 2025
    1.0
    I have never left a bad review anywhere. But I felt like I needed to. Staff was not kind at all. I went today around 6pm to get a quesadilla meal with the sides, I’ve never had issues ever as this is what I get everytime. and the lady goes “You mean the kids meal?” and looked me up and down very rudely and uncomfortably. And I said “yes that’s what they do each time and they’ve never asked me.” and she stared at me for an additional few seconds and then goes “Ok”. Then the manager or someone training another employee at the register was rude as well and goes “not a kids meal” to the lady boxing it up. If you are going to work in food or service, please be kind. Also mind you, I’m at the age I could very well have children so to be treated that way is unacceptable when they don’t even know.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Owasso II offer?

Chipotle Owasso II offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill in Owasso II?

Chipotle Owasso II is open daily from 10:45 AM to 11:00 PM.