Wendy's

3.3
340 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1420 S. Mustang Road, Oklahoma City, OK
73099, United States

Hours

Reviews

3.3
340 reviews
5 stars
135
4 stars
48
3 stars
35
2 stars
23
1 star
99

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, with several mentioning that items tasted old or were not fresh.

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions, incorrect orders, and a lack of professionalism from staff.

Cleanliness

Several customers noted unsanitary conditions, including dirty dining areas and concerns about food handling practices.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, missing items, and the need to check bags before leaving.

Staff Attitude

Many customers expressed dissatisfaction with the attitude of staff, describing them as unhelpful, rude, or indifferent to customer needs.
  • RB
    Ryan Blair
    Nov 17, 2025
    1.0
    I only ordered two biggy bags, tried to get BBQ only, couldn't make it happen. Tried to get it ketchup only, couldn't make it happen. Ask for BBQ sauce only get one pack out of two bags along with only one set of chicken nuggets. It's already bad enough I'm getting fast food but can I get what I'm buying?
  • CE
    Cyndi E
    Nov 9, 2025
    1.0
    We ordered a baconnator and a son of bacconnator and a baconnator french fries and bacon and cheese baked potato. The potato looked like it had been reheated at least 4 times. As you see from the pics the sob burger not only looked nasty it also didn't have enough bacon to even equal 1 piece. Hubby says that there was hardly any bacon on his sandwich also. Took 1/2 hour just to find a phone number for this location and OF COURSE it went straight to voicemail. It is no wonder they are closing locations when they serve NASTY food like this.
  • JW
    Julie Weishan
    Nov 4, 2025
    1.0
    They told me the don't serve chocolate frosties at this location.... It was definitely still on the menu. After reading other reviews, apparently this has been going on for some time.
  • KS
    Kevin Smith
    Oct 24, 2025
    1.0
    Walk in the door and on the wall it says "welcome to fresh". My meal was anything but fresh. Hamburger, nuggets and fries all tasted like they were made an hour before I got there. Even the coke did not taste right. Had to get root beer. Should have known when I walked in and I was the only one there. Other reviews for this location are not good. Will not be back.
  • GR
    Grey Redcross
    Oct 12, 2025
    1.0
    My boyfriend and I pull up to the Wendy’s to get ourselves a little snack, we order and we do take awhile to do so but we did ask for a minute to order, we pay don’t get a receipt than when we receive our food the baconater fries and the cheese was completely unmelted and bacon was in strips still, I ask why and they say they don’t have knives or spatulas to chop the bacon up and they said the cheese was actually melted because there was cheese sauce underneath. they didn’t ask to remake it they asked they instead said they could refund itand I accepted a refund because they couldn’t remake it the way it’s advertised. When I get the refund the lady is weird and acts like I’m just some Karen trying to start an issue even though I was completely respectful and just wanted to know why and if I could have a remake. It was rude made me feel uncomfortable for even asking and it shouldn’t be that way when I had an issue. She seemed to be taking instructions from maybe a manger so I can’t even say they should train their employees better. Just get better customer service skills it’s easy.

Frequently Asked Questions About Wendy's

Is Mustang Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.