Service Speed
Customers consistently reported long wait times for their orders, often exceeding 30 minutes, even for simple items.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Staff Performance
While some staff members received praise for their service, numerous reviews pointed out unprofessional behavior and a lack of training among employees.
Food Quality
Several customers complained about cold, poorly prepared, or unsatisfactory food items, indicating a decline in quality.
Customer Experience
Overall, the customer experience was negatively impacted by slow service, order mistakes, and unclean conditions.