McDonald's

3.5
2124 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5812 Northwest Expy, Oklahoma City, OK
73132, United States

Hours

Reviews

3.5
2,124 reviews
5 stars
758
4 stars
444
3 stars
415
2 stars
178
1 star
329

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unresponsive staff, leading to frustration.

Food Quality

Feedback on food quality was mixed, with many complaints about cold, stale, or improperly prepared items.

Customer Experience

Several reviews highlighted poor customer service, including unprofessional behavior from staff and lack of assistance.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and fresh food during certain visits.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues in the dining area and drive-thru, affecting overall customer satisfaction.
  • MR
    Mr Roberts
    3 days ago
    1.0
    Same terrible service as all the others. Standing in the store long enough to type a review before getting helped
  • X3
    xking 34
    Jan 5, 2026
    4.0
    It was a sorta long wait for a hash brown,burrito,and two coffees but other then that it was a good
  • KW
    Kimberly Wade
    Dec 17, 2025
    1.0
    IM VERY UPSET INPAID 9$ FOR A QUARTERPOUND CHEESBURGER MEAL, WHEN I GOT HOME BOY I TELL YOU!!!.. 1. ALL MY FRIES ONLY HAD HALF OF THEM BECAUSE ITWZSNT FILLED PROPERLY 2 MED/1SM. 2. QUARTER POUNDER PATTY SMELLED FUNNY AND WAS A THIN PATTY LIKE FOR A BIGMAC TYPE THIN OR A BIG N TASTY. I WAS SO TIRED FROM THE DAY I WAS PISSED I COULDNT GO BACK IMMEDIATELY. I USUALLY GET GREAT FOOD FROM HERE AT $30 A WOP A FEW DAYS A WEEK SO YOUD THINK I COULD GET BETTER SERVICE. IT WAS AROUND 830-9PM TUESDAY NIGHT THE CASHIER DID NOT GIVE ME A RECEIPT SO I CALLED UP THERE 3 XS NO ONE ANSWERED THE PHONE SHOCKER THERE. ALL I KNOW IS I WANT MY QUARTER POUNDER REFUNDED FOR THE SANDWICH AT LEAST. WE PARENTS DONT HAVE MONEY TO THROW DOWN THE DRAIN ON FOOD WE CANT EAT SO GE IT TOGETHER... MCDS STAYS PACKED SO WHY EVERYTIME I GET A ORDER IT IS MESSED UP IS BEYOND ME. WE ARE NOT THE ONLY FAMILIES THAT HAVE ISSUES EITHER, ON THE DAILY AT THAT. I ENDED UP EATING A COLF Mcdouble that tasted awesome next to this QP ... MY OTHER FOOD GOT COLD AS WELL SMH.. IM SO TIRED OF THIS THEY RAISE PRICES, THEN TURN AROUND AND GIVE US LESS PORTIONS, IF WE GET ITEMS AT ALL THEY ARE GIVING US LESS WHILE CHARGING US MORE AND THATS JUST NOT RIGHT.. please excuse my quick write up that turned into a rant but I was a little perturbed.
  • JB
    Jeff Borden
    Dec 11, 2025
    1.0
    I wanted to give this place a good rating so I didn't rate the first 2 times I went there. But after time 3, it's obvious they're a 1. 1st time I ordered from here I placed a mobile order at 3qm after work. Drive to the restaurant and no one answered the drive thru so drive to the window. A girl was in there but completely ignored me so I started banging my horn. Finally after about 15 minutes a guy showed up, apologized and said they needed to make fries so after about 30 minutes (I was the only customer there) I got my order. 2nd time I waited in the drive thru for 45 minutes. I finally just left. 3rd time was during the morning so I went in. Ordered a bacon, egg, and cheese bagel and 2 sausage mcmuffins. Received a Canadian bacon sandwich. Brought it back for them to fix. They made a new sandwich. Figured they were giving me the wrong one. She grabs it out of my hand and whipped it in the trash. So needless to say, this McDonald's isn't going to get better. There's a much better one at Rockwell and the NW Expressway. I'll be going there from now on..
  • CW
    C W
    Nov 23, 2025
    1.0
    Well came back after 4 years not eating at McDonald’s not fast food at the drive thru. customer in front of me had issue with app at the food pic up window and instead of moving her to the row with numbers parking they stopped the whole take out line. It’s management training I’m sure the turnover is incredible but poorly trained worker make my experience bad food still pretty good same but more expensive . see you in 5 years don’t have time to get fustrated

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5812 Northwest Expy, Oklahoma City?

McDonald's is open 24 hours a day, seven days a week, including all delivery and drive-through services.

Does McDonald's offer drive-thru service at this location?

Yes, the McDonald's at 5812 Northwest Expy has a drive-thru that operates 24/7.