Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
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Numerous reviews highlighted consistently poor service, including rude staff, incorrect orders, and long wait times.
Cleanliness Issues
Customers reported unsanitary conditions, including dirty restrooms and a lack of cleanliness in the dining area.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Limited Seating
The location has limited seating available for dine-in customers, with many expressing that it feels more suited for drive-thru only.
Customer Experience
Overall, the customer experience was negatively impacted by staff attitudes, long wait times, and a lack of accommodations for patrons.
AL
Amanda Lay
3 days ago
1.0
The fries are not hot usually McDonald's fries are hot not this locations they workers tonight are not very good at their job at all.Rude I asked for a large sprite to be added to my order instead a large fry was ring up no problem that is a mistake I myself have made in order taking when I was corrected I made sure to fix it and let the customer know that's my bad I made sure to take the fry off and add the drink...here at McDonald's oh yea ok is all I was told as rude as can be.very unprofessional...at the first window no one was there I sat there for a few minutes still no one so I proceeded to the 2nd window she opened the window and told us the total handed her my card she took it went it put it in the machine and walked off came back and handed my card to someone else then he/she ran my card a second time.then handed my card back.i didn't get a receipt..looked at my transactions when I made it home...they charged my card for two orders...I didn't order twice...I called and of course no answer...so I just loose out on my money because I didn't get a receipt...my apology this review is supposed to be for the location on NW 23rd and Meridian location...
AC
Andrew Case
Oct 30, 2025
1.0
Tables consistently closed off, especially second level. Service is so slow I could cook it myself at home and come back. Order is never correct. Always out of at least three things in your order. Caused a diabetic emergency for friend who came with me when they ignored the order and gave them regular instead of Diet Coke. Their fast acting insulin they had to use cost far more than the cold, undercooked, garbage they gave us as food.
KK
Katie Kelley
Oct 28, 2025
1.0
This place is ridiculous. 4th time same location same provlems. Thought maybe it was just the days but nope. We come here to burn time and eat while ine kids in practice.
No hand sanitizer, can't get into the restrooms, no ketchup or napkins out. This place should only be a drive through. Why they have a play place is beyond me when you have to wait 5 mins to get a bathroom unlocked so your kid can relieve themselves.
You really should make this location drive through only. Again this is a drive through only location.
CC
Cory
Oct 28, 2025
1.0
The order taker was unkind, the money taker just didn’t care. That I can live with. But then my partner and I got to the second window. We had ordered two drinks, the woman handed us ONE drink (which was completely the wrong drink) but two straws and tried to wave us on. We asked her to fix the mistake, and she acted as if it was some great injustice to her. THEN she told us to ‘relax’ in a very condescending manner.
THEN I opened my sandwich. I’d ordered a filet o fish. They put chicken in my filet o fish… instead of the fish. 😐
VR
Victoria Rezgui
Oct 27, 2025
1.0
This is the worst of the Santiago’s McDonald’s I have ever been to. In the city I normally equate Santiago’s locations with cleanliness and stellar service! However, this one is in a (bad) class of its own! Upon entering, no one greets you, and everyone looks like they hate everything about their day. Also, the bathrooms are locked (pictures included). I don’t know why. Perhaps it’s to keep the guests from seeing how shamefully they are kept. Before even wondering, YES the tissue dispensers are, in fact, empty 🤦🏻♀️😢