I want to share the poor experience I had at Cheesesteaks in Quail Springs Mall (Oklahoma City) so others can be aware.
I ordered a cheesesteak combo, and when they told me my order was ready, I noticed a fly sitting on my sandwich. I informed the server, and he told me it was “just flying around.” I told him I didn’t want that sandwich and asked for a refund. Another employee offered to make me a new one, and I agreed.
However, while preparing my new order, the same worker who said the fly “was just flying around” — still wearing the same gloves — went to pull the trash and then came back ready to drop fries. I immediately stopped him and again requested a refund. He became upset and told another employee to “just give her her money back.”
As I was being refunded, another customer who saw what happened asked everyone to change gloves for sanitary reasons. The same worker became defensive and repeated “give her her money back.” The other customer even said, “I’m not with her, but I also saw what happened.”
This was one of the most unsanitary and unprofessional food service experiences I’ve ever had. Please do not order from the Charleys Cheesesteaks location in Quail Springs Mall — your health and safety are worth more than that.
SE
Shawn Eller
Oct 5, 2025
1.0
Got the old school for extra meat and there was definitely a lack of it all. So disappointed. Paid extra for nothing.
MR
Maria Rouse
Sep 12, 2025
5.0
This location is always very fast and friendly. The knew Nashville hot cheesesteak is so yummy please don’t get rid of it! 🥺
MW
Mr.D Woodz
Sep 8, 2025
3.0
✨They just stand around looking at you and the dining area. They choose the amount of food portions to give you. Every sandwich is not the same not sure if it's the language barrier or what. But ordered 3 sandwiches by three different people same size it were different portions. Had to order extra me meat because it did not look anything like the ads.$3 for extra meat. The evening crew
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours of Charleys Cheesesteaks at Quail Springs Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is delivery available at Charleys Cheesesteaks?
Delivery service is not available at this location as delivery hours are closed all days of the week.
Does Charleys Cheesesteaks offer drive-through service?
No, the drive-through service is closed every day at this location.
Can I pick up my order at Charleys Cheesesteaks?
Pickup service is currently not offered, as pickup hours are closed throughout the week.
Are takeout orders available at Charleys Cheesesteaks?
Takeout is not available since the takeout hours are closed every day.
Where is Charleys Cheesesteaks located?
It is located at 2501 W. Memorial Rd., Space #9, Oklahoma City, OK 73134, within Quail Springs Mall.
What payment options are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
What popular shopping stores are nearby Charleys Cheesesteaks at Quail Springs Mall?
Nearby shopping stores include American Eagle Outfitters, Express, Aeropostale, and Zales jewelry store.
Are there entertainment options close to Charleys Cheesesteaks at Quail Springs Mall?
Yes, Breakout Games - Oklahoma City, known for escape rooms and team building activities, is nearby for entertainment.
What other dining options are available near Charleys Cheesesteaks in Quail Springs Mall?
Nearby dining options include Chinese Gourmet, Auntie Anne's Pretzels, Chick-fil-A, Sweis' Gyros & Potatoes, and Villa Italian Kitchen, offering diverse cuisines.