Wendy's

3.4
266 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3251 S Classen Blvd, Norman, OK
73071, United States

Hours

Reviews

3.4
266 reviews
5 stars
108
4 stars
48
3 stars
22
2 stars
15
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor attention to detail.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness and preparation of items.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, including dirty tables and unsanitary food handling practices.

Customer Support

There were multiple instances of poor customer service, including dismissive attitudes from staff and lack of assistance with issues.
  • NF
    Naomi Fletcher
    Nov 15, 2025
    1.0
    The lobby was closed at 9pm when the sign on the doors stayed that it closes at 10pm. I called the store and asked why is the lobby closed 1 hr before it was to be and they hung up the phone e and would not answer the phone again.
  • MS
    Mia Shirey
    Nov 10, 2025
    5.0
    Restaurant was very clean. Woman working drive through was extremely helpful with my order and very kind. Manager is running a tight ship. We’ll definitely return! Thank you!
  • ZQ
    zach quinn
    Nov 2, 2025
    1.0
    This is my final time going here... the past three times I have went here I received bad attitude and the wrong order or incomplete.. this time they forgot my sauces and had the nerve to try and charge me for them just despicable
  • JF
    Jennifer Musial (FIRE)
    Oct 28, 2025
    1.0
    I am a property manager that resides nearby, I just finished a 10 hour shift and desperately needed some fresh air and a Wendys salad, I walked the 6 mins to the restaurant at 10pm because nowhere did it say that the restaurant hours closed at any other time but 1:00 a.m. the doors to the restaurant were locked I walked up to the speaker at drive-thru was ignored at the doors was ignored at the windows was ignored at the speaker and when I finally got up to the pickup window the the nasty unkempt manager I'm assuming, told me that I had to walk back to my residence to get my car because it's a safety issue and I cannot be served! Nowhere on the website or online does it say that restaurant closes at any other time at 1:00 a.m. so I was nice and I walked back to my car and I drove through the drive-thru, when she took my order I asked if the picture on the menu was the salad that I was ordering and she very rudely stated she doesn't know what picture is on the menu! She was rude, snide, and laughed about turning me away to the other employees. The chicken on my salad was all Gristle and chewy and the lettuce was wilted the salad dressings were warm and I never got a receipt. I manage a business where one star Google review will ruin 10 /5 Star Google reviews, my property currently stands at 12 five stars, just this month alone! This woman has nothing but horrible reviews yet you still have her on your staff shame on you! I will be contacting Wendys corporate with a request for a full refund I want an apology from her. I will make it my mission that she recieves an honest review.....every single day. My reviews just reached the 3.5 million mark. For her to run down disabled employees to swear in front of employees and customers and to serve this food that way and to turn someone away and close the restaurant early is absurd and disgraceful, this town is overrun with hard-working people that don't have homes that desperately need a job and this woman should not even be near food or the public. The public is speaking up against this on a weekly basis with no response and no resolution their protests are falling on deaf ears, so I am turning up the volume.
  • CH
    Courtney Humble
    Oct 16, 2025
    1.0
    This wendys was horrible I think I counted at least 6 employees and it took forever to do 2 kids meals which I didnt even get drinks for. I picked up a mobile and ordered 2 kids meals got my mobile order then an employee asked me "did you forget something". I told her "yes I have an order im waiting on". The manager i assume was really rude to his employees and didnt seem to want to help anyone. I think its horrible you can watch them make the food cause that is really bad to see. We stopped for a second time on the way home to get our free frostys and whoever is running the drive thru is just as rude as the others. This wendys needs some help.

Frequently Asked Questions About Wendy's

Is 3251 S Classen Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.