Service Speed
Customers frequently reported long wait times for their orders, often exceeding 20 minutes, even when the location was not busy.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.
Staff Behavior
While some customers praised individual staff members for their friendliness, others reported unprofessional behavior and poor customer service from management.
Food Quality
The quality of food was inconsistent, with complaints about cold, stale, or improperly prepared items, although some customers enjoyed specific menu items.