Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Norman, OK. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3450 West Tecumseh Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
837 reviews
5 stars
321
4 stars
188
3 stars
117
2 stars
65
1 star
146
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported long wait times, often exceeding 20 minutes for simple orders, with some experiencing delays of up to 45 minutes.
Food Quality
Many reviews highlighted issues with food being cold, improperly prepared, or missing items, leading to dissatisfaction with the overall dining experience.
Customer Service
Numerous complaints were made about rude or unhelpful staff, with several customers feeling their concerns were dismissed or not taken seriously.
Management Issues
Frequent mentions of poor management and staffing problems, including being understaffed and lack of training for employees, contributed to the negative experiences reported.
Inconsistent Experience
While some customers praised specific employees and enjoyed their meals, the overall sentiment indicated a significant inconsistency in service and food quality.
- TGTroy GreenDec 29, 20251.0I’ve either been to this location or had it doordashed 4 times in the last month. The first visit was an order of 2 hot dogs and one order of onion rings. After 20 minutes and no food I left. They weren’t busy. Went back a couple of days later and they only were taking cash. DoorDashed from there a few days later and they sent the wrong food. Luckily DoorDash refunded me. Went again yesterday for a Diet Coke and they were out of Diet Coke. Seems like they have a management issue.
- BRBlair RobinsonDec 21, 20252.0The brunette with the black and white skull sweatshirt working the drive-thru at 3:55pm today was NOT happy when I pleasantly asked to add a drink to my order. After stomping off to make the change, she returned and snatched my card to run it. This is the rudest I've been treated here. The service is always slow. They gave me the wrong drink and didn't give me my mozzarella sticks. I'll avoid this location going forward.
- MEMonica EllingtonDec 17, 20252.0Food tasteless. Had to ask three times for ketchup and salsa. Ordered a large diet vanilla coke, got and charged for a medium. Had to stop her to get my full order in. Needs more patience and better listening skills
- RTRob ThompsonDec 13, 20251.0I didn’t think things could get worse, but this place consistently disappoints. Often 20 minutes or more for 2 iced teas. This location often disables online ordering negating the happy hour 1/2 price drinks. Won’t be back.
- KSKennady SilverhornNov 23, 20251.0Arrived at the drive thru window with ZERO customers at 6:45am. Ordered a simple breakfast burrito combo. Watched an order be delivered to a stall who arrived AFTER me. Ended up leaving the window at 6:58am with only my drink because I was due for work at the hospital at 7am. Essentially a $10 large diet Dr Pepper. Expensive drink. While waiting, I observed through the window as the employee appeared to wander aimlessly and slowly with zero to no urgency. I want to say her name was Sharon or Sheryl (?). I will venture across the street to McDonald’s from now on for “fast food”. This isn’t the first time I’ve encountered this issue and nearly every time, this specific employee has been there.